EMS Dispatcher (Communication Specialist)

Company: Mercy Flights Inc
Location: Medford
Posted on: April 25, 2025

Job Description:

Mercy Flights is accepting applications for a full-time Communication Specialist position!We are seeking a Communications Specialist who is responsible for operating radio systems, handling emergency and non-emergency calls, coordinating transportation requests, and maintaining detailed documentation. This role requires professionalism, accuracy, and a high level of customer service while working closely with EMS agencies, hospitals, and other partners.Key Responsibilities:Operate radio frequencies and dispatch resources effectively and professionally.Coordinate and direct inter-facility transport requests and EMS calls.Communicate with flight teams to facilitate patient transports and resource requests.Document and track emergency response activities using Computer-Aided Dispatch (CAD) systems.Monitor security cameras and report unusual activity promptly.Provide excellent customer service via phone and electronic communication.Maintain competency in systems and procedures used in the Communication Center.Adhere to all company policies, regulations, and privacy standards.Qualifications:High school diploma or equivalent required; associate's degree in business or communications preferred.One year of experience in dispatch, public safety, or a high-stress customer service environment required. Experience in EMS preferred.Proficiency in Microsoft Office and familiarity with internet-based software applications.Strong written and verbal communication skills, with attention to detail.Ability to multitask, prioritize, and perform effectively under pressure.Certifications:Emergency Medical Dispatcher certification (or ability to obtain within 12 months).Certified Flight Coordinator certification (or ability to obtain within 1 year).First Aid and CPR certification (or ability to obtain within 6 months).Schedule: This is a shift-based role requiring flexibility, including 12-hour shifts, nights, weekends, and holidays.How to apply: Apply online at : www.mercyflights.com. To ensure consideration, a completed resume and Mercy Flights application must be received. Incomplete applications and/or resumes will not be accepted or considered for review. This position will remain open until filled.Mercy Flights is an Equal Opportunity EmployerMercy Flights is a drug free workplace and follows federal guidelines set by the United States Department of Labor to provide a safe and drug-free work environment.PIab77b91c6743-25660-37452253

Keywords: Mercy Flights Inc, Medford , EMS Dispatcher (Communication Specialist), Professions , Medford, Oregon