Front Desk Associate
Company: Planet Fitness Sunshine Fitness Management
Location: Medford
Posted on: May 28, 2023
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Job Description:
Who We Are:
At Planet Fitness, our mission has always been to enhance people's
lives by providing a high-quality fitness experience in a
welcoming, judgement free environment. We are proud to be one of
the largest and fastest-growing franchisors and operators of
fitness centers in the United States with over 2,000 clubs and
growing!
Joining the PF family means being part of a company that is based
on an established culture and strong set of values. It is being a
part of a supportive, engaging team that cares about bettering the
health and wellbeing of the community in an environment where
everyone feels like they belong. It is having fun at work while
creating member experiences that consistently exceed their
expectations. It means being part of a brand that you can be proud
of!
Who You Are:
All of our Team Members at Planet Fitness share one thing in common
- a passion for our amazing brand and a desire to make our members
feel welcome in our Judgement Free Zone -
Characteristics that will make you a perfect match for our
Assistant Manager:
You:
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional
experience to our members, guests and fellow PF team members.
Are a team player who prides yourself on being punctual, reliable
and dependable.
Handle all interactions with diplomacy and exhibit a genuine
motivation for helping others.
Are comfortable guiding and supporting team members to complete
tasks.
Act with integrity and show respect to everyone around you; act as
a role model.
Exhibit strong communication skills and have an ability to listen
and empathize.
Quickly apply information you learned during the online and hands
on training.
Enjoy coaching and leading others to success.
Can comfortably manage through conflict.
About the Assistant Manager Role:
The Assistant Manager is a full-time position that assists the club
manager in the oversight of club operations to ensure an
exceptional "Judgement Free" member experience! You will be heavily
involved with team members onboarding and training. As the
Assistant Manager, you will be leading the team through task
completion and drive the success of club priorities and KPI goals.
You will focus on key behaviors that create an exceptional member
experience and ensure team members have the tools to do so.
These responsibilities include:
Lead team members to complete assigned tasks in a safe and
efficient manner.
Model the behaviors to provide an outstanding member experience;
coach and inspire others to do the same.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage inventory system for cleaning supplies.
Ordering club supplies and retail product.
Track KPI to identify areas of strengths and opportunities; game
plan with club manager.
Support the Club Manager with hiring and onboarding new team
members.
Assess and assist in emergency situations.
Daily responsibilities for the Assistant Manager also include:
Greet members/guests as they enter and exit the club; assisting
them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone - by connecting with
members on the club floor, offering assistance and showing support
in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their
inquiries.
Perform membership related functions such as sign-ups,
contact/billing information updates, cancellations, collecting
unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their
membership needs.
Execute retail transactions with accuracy and drive sales
goals.
Resolve member concerns and escalate to a Manager as needed.
Regular, consistent cleaning and sanitizing of all exercise
equipment and Black Card spa amenities. This includes communal
spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter
free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly
fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken
and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures
etc.)
About Your Qualifications:
6-12 months of experience in a customer service environment is
preferred
Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet
Fitness)
Basic computer proficiency
Physical Demands of the Assistant Manager:
Continual standing and moving throughout the club to accomplish
tasks during shift.
Continual communicating in person or on the phone to exchange
information during shift.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving self in different positions, including bending and twisting,
to accomplish tasks.
More reasons to join Planet Fitness!
Medical, Dental, and Vision Insurance
Vacation/Sick Time/Holiday Pay
Free Black Card Membership
401(K) and Roth Retirement Savings Plan
Term Life Insurance
Healthcare and Dependent Care Flexible Spending Accounts
Employee perks and discounts
Engaging team-building competitions and social events
Health and Safety Requirements: Every team member is responsible
for contributing to a safe and healthy workplace. Team members are
expected to be active participants in health and safety by
following all applicable policies and protocols, reporting unsafe
conditions or at-risk behaviors to leadership, and conducting work
in a safe manner.
Job ID: 2022-5771
External Company URL: https://www.planetfitness.com/
Street: 700-60 Patchogue Yaphank Rd.
Remote Position: No
Keywords: Planet Fitness Sunshine Fitness Management, Medford , Front Desk Associate, Other , Medford, Oregon
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