Service Manager

Company: Kia Medford
Location: Medford
Posted on: February 28, 2026

Job Description:

Job Description Job Description Description: Service Manager Job Description We are seeking an experienced and motivated Service Manager to lead our service operations within a well-established and reputable automotive dealership. Key Responsibilities: Oversee the daily operations of the service department, ensuring high standards of quality, efficiency, and customer satisfaction. Lead, coach, and develop a team of service advisors, technicians, and support staff. Manage workflow, productivity, and resource allocation to meet performance and profitability targets. Maintain strong relationships with customers, ensuring all service experiences are professional and consistent with dealership standards. Monitor key metrics such as customer retention, warranty compliance, and profitability. Ensure adherence to manufacturer and dealership policies and procedures. Identify opportunities for process improvement and operational efficiency. Requirements: Proven experience in a Service Manager or Senior Service Advisor role within the automotive industry. Strong leadership and communication skills with a customer-first approach. Ability to manage budgets, performance targets, and departmental profitability. High level of integrity, professionalism, and discretion. Solid technical understanding of vehicle maintenance and repair operations. Strong organizational skills and attention to detail. Commitment to continuous improvement and excellence in service delivery. Benefits: Paid time off (PTO) for vacation, personal, and sick days. Matching contribution to your 401K retirement savings plan. Employee discount on vehicle purchases, servicing, and parts. Medical, dental, and vision insurance coverage for you and your eligible dependents. Life insurance for added peace of mind. Certified DailyPay partner. Requirements:

Keywords: Kia Medford, Medford , Service Manager, Construction - Building Trades , Medford, Oregon