Office Equipment Service Manager

Company: Pacific Office Automation
Location: Medford
Posted on: November 19, 2021

Job Description:

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.At Pacific Office Automation, you'll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.PositionOne of the largest independently owned document imaging dealers in the nation is currently seeking a Technical Manager at our office in Medford, Oregon.Essential Job DutiesOversee Mechanical, Network, and Managed IT TechniciansCoordinating the field, shop and dispatch activities within the branchMaintain all profit that is comparable to industry benchmarksFocus on high levels of customer retention, award winning service, and managing a budgetQualifications3-5 years experience in copier/printer repair industryPrior experience managing 10+ service employeesMinimum 3 years' experience in management or supervisor roleDemonstrative ability to recruit, motivate and train our technical forceEvaluate cost of operation and establish work assignment benchmarksStrong start to finish management skillsAbility to be fair and hold subordinates responsible for branch revenue and cost budgetsSelf-starter with strong problem-solving abilitiesAbility to set compensation structure standard with the industryAbility to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer serviceAbility to manage approximately 30 technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.BenefitsAdvancement and growth into leadership rolesTeam-player environmentMedical/Dental/Vision/Life insurance plansMatched 401kPTO, Vacation, Sick LeaveFSA/HSA programsOur Commitment to Diversity and InclusionPacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.#INDSP

Keywords: Pacific Office Automation, Medford , Office Equipment Service Manager, Executive , Medford, Oregon