MedfordRecruiter Since 2001
the smart solution for Medford jobs

Patient Service Representative

Company: Apria Healthcare
Location: Medford
Posted on: July 11, 2019

Job Description:

Job Summary

Apria Healthcare's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

This role is responsible for supporting daily operations of the local branch office and delivering customer happiness through effective communication, problem solving, and efficient processes. This role is not eligible for telecommuting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Answer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.
* Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls.
* Review incoming faxed orders and determine action to be taken.
* Collaborate with back-office qualification teams to facilitate timely processing of orders.
* Partners with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements.
* Greets and supports walk in customers.
* May assist with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy.
* May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
* Handle requests for audit and documentation purposes.
* Collect payment and billing information as needed.
* Order inventory or office supplies.
* Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

* N/A

Minimum Required Qualifications

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

* Education or experience equivalent to a high school diploma is required.
* At least two years related experience in an office environment is preferred.

Certificates, Licenses, Registrations or Professional Designations

* N/A

SKILLS, KNOWLEDGE AND ABILITIES

* Good organizational skills.
* Strong customer relations and problem-solving abilities.
* Strong phone skills.
* Strong interpersonal and teamwork skills.
* Ability to multi-task effectively.
* Ability to communicate effectively in person, on the phone and electronically.
* If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.

Computer Skills

* Microsoft Office programs.
* Basic printing/faxing/scanning.

Language Skills

* English (reading, writing, verbal).

Mathematical Skills

* Basic Math Skills

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

Keywords: Apria Healthcare, Medford , Patient Service Representative, Sales , Medford, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Reservation Booking - Work At Home Agent
Description: Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options air, hotel and car , booking travel, assisting with navigation (more...)
Company: Mommy Jobs Online
Location: Medford
Posted on: 07/20/2019

Guest Experience Specialist (Sales Associate)
Description: USA Jobs - Petco Guest Experience Specialist Sales Associate in Medford, Oregon, United States Guest Experience Specialist Sales Associate USA Jobs Home USA What job title, keywords Where city, state, (more...)
Company: Petco
Location: Medford
Posted on: 07/12/2019

On-Demand Medicare Agent - Leading comp plan, popular carriers, huge bonus potential
Description: - Earn from the industry's best comp plan selling Medicare Supplement using ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. Take control of your career. (more...)
Company: Assurance
Location: Medford
Posted on: 07/13/2019


Preset Appointments! Financial Sales! Big Bucks!
Description: We do NOT merely save small business owners money on their merchant credit card processing fees.
Company: Colorado Protection, LLC - zipCCfees
Location: Medford
Posted on: 07/13/2019

Medicare Insurance Agent - No 12 month chargeback window, 3x daily payouts
Description: - Earn from the industry's best comp plan selling Medicare Supplement using ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. Take control of your career. (more...)
Company: Assurance
Location: Medford
Posted on: 07/12/2019

AVON Independent Sales Representative- Work from Home/ Start your Glam Gig
Description: Work from Home - Avon Sales Representative br About the Job br Work when you want and where you want. - make your own schedule. br Whatever your background, whether you come from Customer Service, (more...)
Company: Avon
Location: Medford
Posted on: 07/17/2019

Sales Representative
Description: Overview Lithia Chrysler Jeep Dodge of Medford We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun If you share these (more...)
Company: Lithia Auto Stores
Location: Medford
Posted on: 07/15/2019

Sales - telecommute
Description: Dental Plan Company, featured on 60-Minutes and in the Wall Street Journal, and Good Morning America seeks serious and positive
Company: AmeriPlan
Location: Medford
Posted on: 07/11/2019

Recon Associate Sales Representative
Description: Job DescriptionDo you have a passion for having a real impact on people's health and well-being Are you self-motivated and high energy Are you looking for a chance to work in the operating room setting, (more...)
Company: Smith & Nephew
Location: Medford
Posted on: 07/8/2019

Outside Sales Representative
Description: Client Reference Code: 245256 br At A Glance br br Full-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission (more...)
Company: Spectrum
Location: Medford
Posted on: 07/20/2019

Log In or Create An Account

Get the latest Oregon jobs by following @recnetOR on Twitter!

Medford RSS job feeds