Virtual Service Representative

Company: Inizio Engage
Location: Myrtle Point
Posted on: January 11, 2026

Job Description:

Job Description Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. We are seeking performance-driven, proven, ambitious, and competitive sales and access professionals who are willing to put forth discretionary effort to go the extra mile. This is your opportunity to join Inizio Engage and represent a top biotechnology company! What’s in it for you? Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2025) Certified Great Place to Work (2022, 2023, 2024 & 2025) What will you be doing? Supporting field teams in the execution of strategic plans and campaigns Support ongoing brand initiatives including transition from retail to specialty pharmacy partners, broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings. Engage with Healthcare Professionals in the support of product access points and management of client materials within assigned territories, including co-pay cards, marketing campaigns, and patient support materials. Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships. Adhere to new therapeutic areas and channels of business and adapt to organizational change. Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders. Verify and complete required data entry including details of the target’s responses, notes and any follow- through actions in accordance with policies and procedures set by the client. Maintain call productivity and metrics, which are required by Inizio Engage and the client. Manage daily call activity to optimize time and maximize the achievement of sales objectives. Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective. Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information and benefits of specialty pharmacy network with target audiences using properterminology. Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program. Effectively and timely communicate with the Virtual Sales Manager, Field Regional Sales Manager, and Field counterparts (as appropriate) on project’s progress. Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy. What do you need for this position? Bachelor’s degree or equivalent experience 2 year of pharmaceutical or B2B sales experience Previous virtual/contact center sales experience required Strong technical acumen Strong work ethic, ability to build rapport quickly Positive attitude, adaptable to new situations Is open to and actively solicits feedback on performance and skill development About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.health/ Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Keywords: Inizio Engage, Medford , Virtual Service Representative, Sales , Myrtle Point, Oregon