Front Desk Agent
Company: Lithia Springs Resort
Location: Ashland
Posted on: October 24, 2024
Job Description:
We are seeking a friendly, professional, and detail-oriented
Front Desk Agent to join us at Lithia Springs Resort. As the first
point of contact for our guests, you will be responsible for
providing accurate and timely information and services in a
courteous manner, ensuring an exceptional guest experience from
check-in to check-out.
Position Information: Full-Time, 16.50-17.50 hourly rate.
Essential Functions:
- Greet and check guests in/out efficiently and
professionally
- Process guest payments and obtain necessary identification
- Communicate and fulfill special guest requests
- Respond to guest inquiries promptly and positively
- Manage and resolve guest complaints professionally and
courteously
- Answer phone calls promptly and route them appropriately
- Promote hotel amenities, events, and special packages
- Communicate effectively with other shifts
- Complete daily checklist tasks
- Handle cash transactions accurately
- Post charges to guest accounts
- Reconcile shift transactions and prepare cash drops
- Drive company vehicles as needed
- Manage guest mail, messages, and wake-up calls
- Perform additional duties as assigned
Additional Responsibilities:
- Maintain a clean and organized work area
- Conduct yourself professionally at all times
- Ensure a safe working environment
- Foster good working relationships with all departments
- Comply with all hotel policies and proceduresIf you are a
hospitality enthusiast with a passion for customer service and a
desire to create memorable guest experiences, we encourage you to
apply for this exciting opportunity as a Front Desk Agent.Why work
for us?
- A Retirement plan through the company sponsored 401k plan which
includes a company match
- Local Discounts at our other properties - We work with
properties all over the Portland Metro area, as a member of our
team you have the opportunity to receive special discounts some of
our properties (discounts on parking, meals, staycations and
fitness/racquet facilities)
- Paid Time Off (Paid sick time for all employees, PTO for Full
Time Employees)
- Great EAP Benefits, day one! - As a member of our team you will
have access to an array of benefits and resources starting on your
first day, including 3 Free Counseling Sessions, Access to Gym
Memberships & On Demand Fitness Class Discounts Free Confidential
Legal Advice and so much more!**We are an equal opportunity
employer, and all qualified applicants will be considered for all
positions without regard to race, color, religion, creed, gender,
national origin, age, disability, marital or veteran status, sexual
orientation, or any other legally protected status.
Compensation details: 16.5-17.5 Hourly Wage
PId3032bd3d73b-37248-35653499
Keywords: Lithia Springs Resort, Medford , Front Desk Agent, Sales , Ashland, Oregon
Didn't find what you're looking for? Search again!
Loading more jobs...