CHS Front Desk Agent , PT
Company: Umpqua Indian Development Corporation
Location: Canyonville
Posted on: May 24, 2023
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Job Description:
ApplyDescriptionJoin the Umpqua Indian Development Corporation
(UIDC) family!About UIDC:UIDC is a federally chartered corporation
and the business division of the Cow Creek Band of Umpqua Tribe of
Indians. The Tribe operates several businesses - creating jobs and
job training opportunities for tribal members and the communities
in which they serve.Why Work for UIDC:As an applicant of UIDC, you
have the ability to work for a diverse array of employment
opportunities. Working for UIDC allows you to be part of something
special. You get to work for an employer who encourages Team
Members to succeed and grow by providing training, development and
advancement opportunities. We also offer a competitive salary and
benefits package, including:* Comprehensive medical, dental,
vision, and Rx coverage* Paid Time Off* Employer-paid life and
disability plans* 401k with up to 3.5% employer matchResponsible
for providing exceptional guest service for all resort guests.
Handles registration, room assignments, check out and cashiering in
a friendly, professional manner to encourage repeat business.
Duties include but are not limited to:* Upholds the resorts
commitment to exceptional guest service.* Is familiar with and can
perform all the duties and responsibilities of the reservation
agent.* Completes guest transactions by processing payments in cash
or credit card.* Demonstrates working relationship and
communication skills conductive to a professional and friendly work
environment with all departments.* Resolves and /or refers to
management all guest requests, concerns, complaints, and
suggestions quickly, efficiently and courteously in a continuous
effort to provide exceptional guest service. Does not exceed realm
of specified authority.* Registers guests, assigns rooms and keys.
Accommodates special requests whenever possible.* Begins each shift
by signing in, reading and initials the logbook, posted memos,
meeting minutes, ect. Assists the Front Office Lead Receptionist in
printing and reading of necessary reports.* Understands and is
familiar with room status, availability, room rates, locations,
room types, and package elements.* Is familiar with the Players
Club and encourages all guests to utilize this service.*
Coordinates room status updates with housekeeping by notifying of
all late checkouts, room moves, early check ins, stayovers, special
requests, ect.* Is familiar with and follows proper procedure for
noise/disturbance complaints inform Front Office Lead or Front
Office Supervisor of all complaints.* Knows how to use front office
equipment.* Obtains hotel bank and keeps it balanced.* Posts
appropriate charges and credits to guests account.* Uses proper
verbal etiquette, is friendly, uses name recognition, and makes eye
contact with all guests.* Follows security procedures when issuing
guest room keys.* Knows and adheres to all cash handling and credit
card policies and procedures.* Follows proper procedure for issuing
and closing guest's safety deposit boxes.* Use proper mail,
package, and message handling procedures.* Maintains clear and
concise communication with Front Office Lead Receptionist and /or
Front Office Supervisor/Manager throughout each shift.* Attends and
positively contributes to all scheduled meetings and training
sessions.* Encourages and demonstrates positive morale
characteristics.* Maintains a neat and clean appearance of the
front desk and other work areas at all times.* Knows and follows
the Internal Controls set in place by the Cow Creek Gaming and
Regulatory Commission.* Captures and accurately enrolls new members
into the Players Club. Accurately updates Player information.*
Adheres to all department and resort policies outlined in the
employee handbook.* Performs and assists with other duties and
responsibilities set forth by the Front Office Supervisor, Hotel
Manager, and Hotel Director.* Provides constructive input to foster
process improvement within the department.* Maintains confidential
information that is received in verbal, written, and electronic
media. Limits access to information on a job-related, need-to-know
basisRequirements* High School Diploma or GED Certificate
required.* 1 year of experience working in a customer service
environment required.* Experience with Micros, Patron, and Opera
preferred.* Clerical/administrative experience required.* Excellent
organizational, verbal, interpersonal, and customer relations
skills.* Basic computer skills in Microsoft Word, Excel and
Outlook.* Ability to handle multiple priorities and tasks at once.*
Able to follow verbal as well as written instructions.* 18 years of
age or older.* Must be able to obtain a Class I Gaming License.*
Must be able to obtain a Food Handlers Card.
Keywords: Umpqua Indian Development Corporation, Medford , CHS Front Desk Agent , PT, Sales , Canyonville, Oregon
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