Front Desk Agent - Courtyard by Marriott Medford
Company: MERETE HOTEL MANAGEMENT INC
Posted on: June 23, 2022
Job DetailsJob LocationCourtyard by Marriott- Medford - Medford,
ORPosition TypePart TimeEducation LevelNoneSalary Range$15.00 -
$16.00 HourlyTravel PercentageNoneJob ShiftDayJob
CategoryHospitality - HotelSUMMARY: Accommodate hotel guests by
registering and assigning rooms to guests, issuing room keys,
transmitting and receiving messages, keeping records of occupied
rooms, and guests accounts, making and confirming reservations, and
presenting statements and collecting payments from guests.
ESSENTIAL FUNCTIONS: Register guests to the proper accommodations
upon arrival. Make, change, or cancel guests reservations at their
request. Accommodate guest with any problems or requests they have.
Update information in the computer system as needed. Communicate
with other departments to fulfill guest needs. Answer telephones.
Maintain keys in secure areas. Attend all mandatory meetings. May
be required to drive Shuttle Van if applicable. Report all unsafe
conditions immediately. Keep work area neat and organized. Regular
and reliable attendance and punctuality are essential functions of
this positionConsistently at work and on time, follows instructions
and accepts feedback.Complete other duties as assigned by
supervisor to include cross training. PHYSICAL
DESCRIPTION:Constantly standing at the Front Desk on tile or
carpet. Constant repetitive motions of stooping (bending at the
waist), twisting(knees, waist and neck), and crouching (bending at
the knees). Lifting /carrying average weight frequently 5 lbs.
Maximum weight occasionally 20 lbs. Pushing/pulling average weight
frequently 5 lbs. Maximum weight occasionally 20 lbs. WORKING
CONDITIONS: Working with and exposed to fumes, chemicals,
vibrations, humidity, cold, heat, dust, and noise. Must adhere to
the Hotels safety standards and procedures. Exposed to computer
printer noise, and telephone noise.MINIMUM QUALIFICATIONS:Customer
service experience necessary. Prior cash handling experience
preferred. Experience working with computers and operating
keyboards. Must pass criminal background check.SUCCESS
FACTORS:Effectively and accurately check guests in and out. Ensure
prompt and courteous service to guests to ensure all guest
experiences are distinctively supreme. Follow all safety
procedures. Ensure kind and courteous behavior towards coworkers.
Communicate effectively both written and verbal with the public and
other team members. Follow all appropriate policies and procedures
while constantly striving to improve all standards of operations.At
Meret, we are committed to establishing a supportive and welcoming
workplace environment where bias is acknowledged and overcome and
where all associates feel welcomed and supported. We value and
develop people from all backgrounds and, experiences, leading us to
better serve our guests, associates, and community.Meret is an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to status as a
protected veteran or a qualified individual with a disability, or
other protected status, such as race, religion, color, national
origin, sex, sexual orientation, gender identity or age.
Keywords: MERETE HOTEL MANAGEMENT INC, Medford , Front Desk Agent - Courtyard by Marriott Medford, Sales , Medford, Oregon
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