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Front Desk Agent @ Lithia Springs Resort and Spa

Company: Neuman Hotel Group
Location: Ashland
Posted on: May 16, 2022

Job Description:

Job DescriptionJob Title: Front Desk AgentReports to: Front Desk Manager Duties and Responsibilities

  • Provide excellent customer service to each and every guest.
  • Register arriving guests, assign rooms, and check out guests at the end of their stay.
  • Answer phones and field calls.
  • Make reservations from the internet and by phone and keep records of assignments and other registration-related information on the computer using the property management system.
  • Answer guest questions about services, checkout times, the local community or other matters of public interest.
  • Deliver items to guests' rooms.
  • Input data into the hotel's property management system.
  • Stressful situations are common.
  • When guests check out, you will prepare and explain the charges and process payments.
  • Report problems with guest rooms and public facilities to members of housekeeping or maintenance staff.
  • Provide luggage service when needed.
  • Perform limited concierge duties when a guest has questions about area attractions. Qualifications
    • Computer skills- Property management systems, Microsoft Office, Word, Outlook, etc.
    • Prior front desk/hospitality experience appreciated
    • Must be able to work nights, weekends and holidays depending upon occupancy and time of year
    • A professional appearance and good personal hygiene must be maintained at all times
    • Must have excellent interpersonal skills, confidence and can easily interact with strangers
    • An ability to handle oneself under pressure
    • Must have excellent organizational and time management skills and be able to work independently and also as a member of a team.
    • Be able to stand for long periods of time (up to 5-8 hours)
    • Knowledge of Southern Oregon and surrounding areas is preferred
    • Must be able to lift up to 50 pounds
    • Willing to perform other job-related tasks that may not be included in this job description

Keywords: Neuman Hotel Group, Medford , Front Desk Agent @ Lithia Springs Resort and Spa, Sales , Ashland, Oregon

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