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Customer Service Agent - Remote

Company: Lovesac
Location: Myrtle Point
Posted on: May 4, 2021

Job Description:

At Lovesac we believe you should be free to live the life you love and that we should all live in Total Comfort. From Sactionals - The World's Most Adaptable Couch, to Sacs - The World's Most Comfortable Seat, Lovesac products are durable, changeable, and truly designed for life. Our founder's philosophy, Designed for Life, demands that our products are both built to last a lifetime and designed to evolve with our ever-changing lives. It's an uncompromising approach to achieving true sustainability. Currently, we are seeking to hire a Customer Service Agent to support our retail, web and customer services by providing customer support to our online visitors via chat, phone and email. As a Customer Service Agent, you have a passion for the product and use your knowledge to sell, help and educate our customers. You are a proven sales driver and strive to exceed goals. At Lovesac we are committed to living and succeeding by incorporating our Guiding Principles: We can all win together Doing less and doing better We're borrowing this earth from our children The couch is the new kitchen table Love Matters Summary of Key Job Responsibilities: Responsible to meet or exceed all goals and key performance indicators (KPIs). Demonstrates competencies in customer focus, problem solving, relationship building influencing and results focus. Provides customer satisfaction within 24 hours through effectively and timely resolution of a variety of customer inquiries. Increases revenue through the execution of various sales initiatives. Uses resource documentation for reference and training tools provided to deliver exceptional customer service. Meets productivity and quality standards as outlined in your key performance indicators (KPIs). Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on Lovesac's values and organizational requirements. Handles all customer service issues professionally capable of achieving a collaborative resolution. Able to identify issues and determine when to appropriately escalate. Assists the team and management with projects and tasks as needed. Maintains a calm demeanor and manages issues professionally and respectfully in accordance with our company standards. Acts with integrity and trust at all times, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company. Perform any other duties as requested by management. Qualifications High School diploma required. Minimum of 1-year experience in a Call Center environment or comparable Customer Service experience. Must be flexible to work various shifts as needed, including evening, holidays and weekends. Proficiency utilizing MSOffice utilizing Word, Excel; PowerPoint a plus, POS systems and experience w/NetSuite a plus. Capable and willing to learn new systems and processes. Able to prioritize with proven time management skills and adaptable to a changing business environment. Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions. Able to multitask and manage multiple projects simultaneously while meeting deadlines consistently. Ensure accuracy and provide correct information to customers to resolve issues and meet client expectations. Must have solid analytical and problem-solving skills. Able to thrive in a collaborative environment and work cross functionally throughout the organization and with external customers. Must be able to collaborate cross functionally with internal and external customers. Comply at all times with the standards, procedures and policies in the Lovesac Employee Handbook. Able to embrace change, manage responsibilities and create efficiencies. Continuous mindset of "customer centricity" to drive business results and engagement with the brand. Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Able to move objects (including medium to large furniture items up to 25 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse. Consistent ability to work both remotely and report into Corporate Headquarters or designated showroom, as required and in accordance with Lovesac policies, CDC and State Guidelines. Must reside within 50 miles of a Lovesac Showroom location. Able to travel as required by the manager to out of town meetings and conferences using various forms of transportation. Must possess a strong work ethic and exemplify The Lovesac Values: Core Values - Audacious Dreamers Willing to sweep the floors Grit Aspirational Values - Customer Centricity Only "A" Players Executional Excellence Consciousness Table-Stakes Values - Positivity Flexibility Inclusivity Insatiable Learning Passion Collaboration Empathy Transparency Our showrooms including our website are open seven days a week and require morning, evening, weekend and holiday availability. Lovesac is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other characteristic protected by applicable law.

Keywords: Lovesac, Medford , Customer Service Agent - Remote, Sales , Myrtle Point, Oregon

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