Service Representative II

Company: Express EMPLOYEMENT PROFESSIONALS
Location: Medford
Posted on: April 5, 2021

Job Description:

JOB OBJECTIVES To perform field service calls, field IT calls and solutions workflows for the company's clients and facilitate in house duties to meet or exceed personal, team, and company goals JOB DUTIES Equipment maintenance and inventory Sign out all equipment, supplies and accessories taken Insure demo equipment fleet is in proper operation and top presentable condition Protect all equipment, parts and supplies from abuse and theft Make all requests for equipment, accessories, parts and supplies in reasonable advance of the need Build, set up, program, install and update equipment, solutions and applications as needed Periodically receive inventory as needed Manage assigned parts and supplies inventory Order handling and processing Prepare and process all requested service documentation to insure appropriate warehouse and car-stock inventories are adequate and client's parts and supplies needs are met Customer service and support Insure that all customer equipment is installed as agreed and the customer is completely satisfied Periodically call on customers to insure continued satisfaction and to obtain referrals Perform field service, IT and workflow calls as needed Report and/or handle customer complaints Periodically perform customer equipment and supply deliveries Make all customers aware of new products or services that you feel may be of value to them Teach customers how to most effectively use all the features of the equipment and how they can request service and supplies from the company Planning Communicate all needs to supervisors with reasonable advance notice Provide management with business and /or activity plans as requested Activity paperwork Provide supervisor with timely accurate reports as needed Full-time, evaluation hire.

Keywords: Express EMPLOYEMENT PROFESSIONALS, Medford , Service Representative II, Sales , Medford, Oregon