Service Representative II
Company: Express EMPLOYEMENT PROFESSIONALS
Location: Medford
Posted on: April 5, 2021
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Job Description:
JOB OBJECTIVES To perform field service calls, field IT calls
and solutions workflows for the company's clients and facilitate in
house duties to meet or exceed personal, team, and company goals
JOB DUTIES Equipment maintenance and inventory Sign out all
equipment, supplies and accessories taken Insure demo equipment
fleet is in proper operation and top presentable condition Protect
all equipment, parts and supplies from abuse and theft Make all
requests for equipment, accessories, parts and supplies in
reasonable advance of the need Build, set up, program, install and
update equipment, solutions and applications as needed Periodically
receive inventory as needed Manage assigned parts and supplies
inventory Order handling and processing Prepare and process all
requested service documentation to insure appropriate warehouse and
car-stock inventories are adequate and client's parts and supplies
needs are met Customer service and support Insure that all customer
equipment is installed as agreed and the customer is completely
satisfied Periodically call on customers to insure continued
satisfaction and to obtain referrals Perform field service, IT and
workflow calls as needed Report and/or handle customer complaints
Periodically perform customer equipment and supply deliveries Make
all customers aware of new products or services that you feel may
be of value to them Teach customers how to most effectively use all
the features of the equipment and how they can request service and
supplies from the company Planning Communicate all needs to
supervisors with reasonable advance notice Provide management with
business and /or activity plans as requested Activity paperwork
Provide supervisor with timely accurate reports as needed
Full-time, evaluation hire.
Keywords: Express EMPLOYEMENT PROFESSIONALS, Medford , Service Representative II, Sales , Medford, Oregon
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