Call Coach, Inside Sales
Company: Iron Mountain Incorporated
Location: Myrtle Point
Posted on: April 5, 2021
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Job Description:
At Iron Mountain we protect what our customers value most, from
the everyday to the extraordinary, while helping them bridge the
physical and digital world. Our people have the opportunity to
bring their creativity to a workplace that thrives on change. Here,
you will be part of a team that doesn't just embrace what's
exceptional. It creates exceptional. Quality Professional/Call
Coach, Inside Sales Iron Mountain's Inside Sales team is looking
for a Quality Professional/Call Coach to join our Inside Sales
team. You will join a dynamic and fast-paced organization whose
mission is to drive results and growth, while upgrading process and
technology capabilities and adoption for the team. The Quality
Professional is responsible for supporting this growth by upgrading
and developing sellers to expand their product and sales process
knowledge. The Quality Professional will closely collaborate with
the Sales managers in driving a consistent strategy across the
teams. The Quality Professional relies on influence, adaptability
and ingenuity over authority. Responsibilities: The Quality
Professional/Call Coach will be responsible for providing coaching,
feedback, and professional development, to all new and existing
Inside Sales employees. This position assists in the recruitment
and hiring process of new employees. Provide call coaching,
actionable feedback, and development suggestions to Inside Sales
employees Develop, enhance and Maintain role plays, scripts, and
recommended training paths for new and existing Inside Sales
employees Develop, coordinate and deliver skill refresher training
on a regular basis as determined by departmental requirements.
Identify and create enhancements to Inside Sales procedures with an
emphasis on Sell All and strategic selling Participate in the
Quality Phone Monitoring process to identify areas of development
for existing Inside Sales team members. Support the execution of
training programs through call monitoring and feedback to enhance
the skills of existing Inside Sales team members. Participate in
the recruitment and hiring process of new employees by assisting
with assessing candidate qualifications and the interview process
including conducting interviews and hiring decision-making. Key
Skills, Requirements and Competencies: Inside Sales experience with
an understanding of adult learning processes Excellent presentation
and communication skills (verbal and written) Strong skills in
computer software packages including GSuite applications and Avaya.
Demonstrated knowledge of proper procedures and work methods of the
Customer Response team Ability to interact with a variety of people
inside and outside the organization Ability to coach and mentor
staff Ability to work the shifts provided based on business needs
Post-secondary education or equivalent with 3-5 years relevant
business training & development experience a plus Familiarity with
Sales Engagement tools such as ZoomInfo, Outreach, and Gong a plus
Excellent organization, interpersonal and coaching skills
Bachelor's degree preferred US: Iron Mountain is an equal
opportunity employer, and does not discriminate on the basis of
race, color, creed, religion, national origin, ancestry,
citizenship status, marital status, age, sexual orientation,
disability, veteran status or other legally protected
classifications under applicable federal, state, or local laws in
making employment decisions. CAN: Iron Mountain Canada Corporation
("Iron Mountain") is an equal opportunity employer and employs
qualified individuals based upon job-related qualifications
regardless of race, religion, colour, sex, national origin, age,
disability, sexual orientation, or any other status protected under
applicable provincial, federal, or local law. Ontario: Iron
Mountain complies with the Accessibility for Ontarians with
Disabilities Act and welcomes and encourages applications from
people with disabilities. Accommodations are available on request
for candidates taking part in all aspects of the selection process.
Category: Sales Group Iron Mountain is committed to a policy of
equal employment opportunity. We recruit and hire applicants
without regard to race, color, religion, sex (including pregnancy),
national origin, disability, age, sexual orientation, veteran
status, genetic information, gender identity, gender expression, or
any other factor prohibited by law. To view the Equal Employment
Opportunity is the Law posters and the supplement, as well as the
Pay Transparency Policy Statement, CLICK HERE Requisition:
J0025428
Keywords: Iron Mountain Incorporated, Medford , Call Coach, Inside Sales, Sales , Myrtle Point, Oregon
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