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Application Support Analyst

Company: La Clinica
Location: Medford
Posted on: June 14, 2019

Job Description:

Application Support AnalystCenter for Learning and Innovation - Medford, OR USFull-Time/Hourly The Application Support Analyst functions as part of the Application Support team with a primary focus on operational applications support while employing a base knowledge of the EPIC applications and the organization's use of these applications.--Additionally, the analyst will help support implementation, enhancements, and upgrades for supported applications. The Application Support Analyst provides depth of expertise and leadership in supported application systems at a broad level as well as concentration in areas of expertise to guide teammates and customers on projects while also making diverse and complex individual contributions. Responsibilities include the following:Plans, analyzes, designs, implements, tests, debugs and maintains supported software applications. Provides guidance and support to end-users to enhance the use of all software applications. Performs analysis and troubleshooting to resolve complex incidents not resolved by the user or leads.Ensure that tickets are attended to in a timely manner, escalated as appropriate, followed-up on and closed with proper documentation.Provides input into developing standards and requirements for new products/services and assists in assuring that new purchases fall within this structure. Responsible for maintaining the integrity of multiple systems.Assist other teams and managers with technical requests involving area of expertise.Serve as a liaison between La Clinica and application vendor support.Support rotation to visit some or all La Clinica sites.Assist in the technical training provided to end users. Education and/or Experience:Minimum: High School DiplomaThree to five years of experience in the Application Support fieldExcellent interpersonal communication and problem-solving skillsSkills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactionsStrong knowledge of computer applications and equipment related to workMust have a valid Oregon driver's license and car insurance. Preferred:Bachelor's degree in Computer Science or Information Systems preferredPrior experience in healthcare setting preferredBasic knowledge of adult learning models Benefits Include the Potential for the Following: -----------Medical, Dental, and Vision Insurance-----------Voluntary Accident, Short Term Disability, and Critical Illness Insurance-----------403(b) Retirement Savings Plan with Available Company Match-----------Organization Paid Standard Life Insurance-----------Malpractice and Worker's Compensation Insurance-----------Flexible Spending Accounts (FSA) and Health Savings Account (HSA)]-----------Wellness Programs Such as Cooking, Zumba, Yoga, and Gardening-----------Personal and Professional Development Seminars Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. Criminal history background check and pre-employment drug screen will be performed prior to any job offers. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department. --

Keywords: La Clinica, Medford , Application Support Analyst, Professions , Medford, Oregon

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