Loss Prevention & Safety Lead
Company: Public Lands/DICK'S Sporting Goods
Location: Medford
Posted on: January 23, 2023
Job Description:
Description The Loss Prevention & Safety Lead serves primarily
to mitigate and reduce losses through the deterrence of external
theft and the execution of key operational programs. This role will
model athlete engagement behaviors to detect and deter shoplifters
and provide service to all athletes. Specifically, will have the
tremendous responsibility of keeping our associates, customers and
our store safe. This role will assist in monitoring store
compliance with the Company’s policies related to safety,
operational controls, inventory movement and MES execution.
Additionally, this role may also assist in external/internal
investigations, as well as promoting store awareness around
addressing theft and operational controls.
Essential Functions of this position include:
Internal and External Theft Deterrence and Awareness:
Support, promote and actively
demonstrate company values related to athlete engagement.
Detection, investigation, and documentation of Organized Retail
Crime, and other violations of law and/or company policy. This
includes networking with law enforcement, loss prevention
professionals and other retailers to identify and create
comprehensive case files for repeat external theft perpetrators and
minimize exposure to loss and fraud. Proactively monitors controls
and conducts local surveillance to identify possible dishonest
activity, concerning behaviors typically attributed to shoplifting
activity – internal and external. Routinely walks stockrooms and
employee only areas to ensure store is in compliance with stockroom
standards and identify any signs of internal theft. Completes
detailed and accurate incident reports in LPMS for all recoveries,
shoplifting events, and grab & go activity. Effectively network
with retail and government resources to identify, investigate, and
address organized retail crime activities inclusive to case
resolution and prosecution. Requires 100% ability to walk sales
floor, stockrooms and office areas during duration of shift.
Ability to deescalate incidents involving confrontation by Athletes
exhibiting concerning behavior. Completes weekly LP Lead Recaps in
CAMS
Inventory Movement Validation:
Trains all store associates and
managers on Company Loss Prevention and Core Operational programs
to ensure compliance. Conducts regular review of operational
processes for compliance - Inventory movement, cash office
procedures and Known Loss Reporting. Develops tactics for
improvement, as necessary. Trains and validates process execution
related to inventory movement functions to include TIME, claims,
omni channel fulfillment and inventory adjustments. Analyze key
metrics to identify operational deficiencies and financial risks,
develops tactics to improve.
Physical Security and Safety:
- In partnership LP Director-Specialty, assists with conducting
store Loss Prevention assessments to ensure compliance with company
processes and legal requirements.
- Ensures compliance with physical building security to include
key control, monthly alarm tests, alarm call response and store
alarm call list is maintained.
- Ensures the safety and security of associates, customers, and
property per local regulations to include off site and external
storage locations.
- Conducts MES sweeps, Fitting Room checks and safety
certifications as the needs of the business dictate.
- Responsible for completing or assisting with all store and
department specific safety certifications in a timely manner
consistent with reporting expectations. i.e. monthly safety
certification, rock wall and customer services department.
- Identify and correct any safety concerns with the rock wall and
climbing equipment by maintaining Company loss prevention standards
and controls.
- Ensures all necessary licenses and permits related to areas of
responsibility are up to date and works with applicable departments
to renew prior to expiration.
- May function as the store safety committee leader and
completing all required documentation
- Reviews safety trends and develops action plans regularly with
the store leadership team
- Participates in Shrink Coach meetings, new hire orientation and
conduct frequent training sessions with store teammates.
- Assists the store Shrink Coach and is responsible for auditing
the store Shrink Business Plan.
- Provide ad hoc support for the general needs of the business as
necessary. All Teammates are required to adhere to all safety
policies and procedures. Additionally, as business needs arise,
other tasks may become necessary. Qualifications Success Profile:
- 1-3 years of Loss Prevention or educational experience
preferred
- Interview/Interrogation training and practical skills
(Wicklander-Zulawski certification preferred)
- 4-year college degree or equivalent experience preferred
- Successfully pass comprehensive criminal background
- World-class customer service skill and
interpersonal/communication skills
- Strong problem-solving ability and analytical skills
- Proficiency in MS Office
- Flexible availability – including nights, weekend, and
holidays
- Must be able to keep confidences and consistently operate in a
direct and truthful manner
Special Skills / Requirements
- Loss Prevention Qualified (LPQ) preferred
- Loss Prevention Certified (LPC) preferred
- Strong conflict management skills with the ability to work
alone in stressful situations DICK’S Sporting Goods is an Equal
Opportunity Employer Committed to Inclusion and Diversity.
Keywords: Public Lands/DICK'S Sporting Goods, Medford , Loss Prevention & Safety Lead, Professions , Medford, Oregon
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