Spa Attendant / Front Desk at Waterstone Spa

Company: Ashland Springs Hotel
Location: Ashland
Posted on: May 20, 2025

Job Description:

Join our luxurious spa team and become part of creating exceptional guest experiences in the heart of beautiful Ashland! We're seeking a professional, detail-oriented Spa Front Desk Agent to serve as the first point of contact for our valued guests.About the RoleAs our Spa Attendant / Front Desk at the Waterstone SPA, located in downtown Ashland you'll be the welcoming face of our serene spa environment, managing guest appointments, handling payments, and ensuring smooth operations. This position offers the opportunity to work in a prestigious hotel while developing valuable hospitality skills.Key ResponsibilitiesProvide exceptional guest service and maintain a welcoming spa atmosphereGreet guests with a friendly and professional demeanorManage spa appointments, bookings, and guest profilesHandle telephone inquiries and spa service reservationsProcess payments and maintain accurate cash handling proceduresPromote spa services, treatments, and special promotionsMonitor and maintain spa inventoryMaintain the tidiness and clam atmosphere of the lobby and retail spaceAssist with spa laundry and general upkeepSupport Spa staff and practitioners with daily operationsCoordinate with team members to ensure seamless service deliveryRequired QualificationsHigh school diploma or GED1-3 months of related experience (customer service, hospitality, or spa)Strong computer skills, including reservation systems and Microsoft OfficeExcellent verbal and written communication abilitiesBasic mathematical skills for handling transactionsAbility to multitask and stay calm under pressureA positive, team-oriented attitudeProfessional appearance and positive attitudeAvailability for weekends and some weekday shifts.Physical RequirementsAbility to stand for 6-8 hours per dayCapable of lifting/moving up to 25 poundsManual dexterity for computer work and handling itemsWhat Makes a Great CandidateExceptional customer service orientationStrong attention to detailAbility to maintain composure in fast-paced situationsExcellent problem-solving skillsTeam-oriented mindsetAdaptable to changing prioritiesWhy work for us?A Retirement plan through the company sponsored 401k plan which includes a company matchLocal Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!About Ashland Springs HotelLocated in charming Ashland, Oregon, our historic hotel offers guests a luxurious retreat. Our spa provides a peaceful sanctuary where guests can relax and rejuvenate, and we're looking for someone who shares our commitment to excellence.To Apply: Qualified candidates who are passionate about customer service and the spa industry are encouraged to submit their resume. **We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.Compensation details: 17-17 Hourly WagePI624ab4dd7425-25660-37649892

Keywords: Ashland Springs Hotel, Medford , Spa Attendant / Front Desk at Waterstone Spa, Other , Ashland, Oregon