Associate Patient Call Representative- OPA Ortho
Company: SCA Health
Location: Myrtle Point
Posted on: May 3, 2024
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Job Description:
Associate Patient Call Representative- OPA
OrthoJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLSeattle,
WashingtonOPA MSOCustomer SvsRegularFull-time2USD $20.00/Hr.USD
$28.00/Hr.33836 Job Description OverviewToday, SCA Health has grown
to 11,000 teammates who care for 1 million patients each year and
support physician specialists holistically in many aspects of
patient care. Together, our teammates create value in specialty
care by aligning physicians, health plans and health systems around
a common goal: delivering on the quadruple aim of high-quality
outcomes and a better experience for patients and providers, all at
a lower total cost of care. As part of Optum, we participate in an
integrated care delivery system that enables us to support our
partners as they navigate a complex healthcare environment, Only
SCA Health has a dynamic group of physician-driven, specialty care
businesses that allows us to customize solutions, no matter the
need or challenge:We connect patients to physicians in new and
differentiated ways as part of Optum and with our new Specialty
Management Solutions business.We have pioneered a physician-led,
multi-site model of practice solutions that restores physician
agency by aligning incentives to support growth and transition to
value-based care.We lead the industry in value-based payment
solutions through our Global 1 bundled payment convener, that
provides easy predictable billing to patients.We help physicians
address everything beyond surgical procedures, including anesthesia
and ancillary service lines. The new SCA Health represents who we
are today and where we are going-and the growing career
opportunities for YOU. ResponsibilitiesThe Patient Call
Representative interfaces with patients primarily via inbound and
outbound calls in order to assist them with inquiries the patient
may have. The reps receive and/or collect payments and resolve
their issue either through a one call interaction or by escalation
and follow up. Patient Call Representative Responsibilities: Take
inbound calls from patients and make outbound calls to
patientsProvide one call resolution to patient inquires whenever
possible and perform timely follow upon inquiries requiring
escalation or additional researchFollow up on all patient
voicemails within 24 hoursProvide patient education regarding how
to understand their Explanation of Benefits (EOB)Take payments from
patientsProvide requested documentation and recordsConsistently
achieve defined metricsRead and understand contracts with Insurance
companiesReview and determine if an adjustment is required on an
accountReview and determine if a refund is required on an
accountVerify insuranceProvide patient estimatesVerify and update
demographic informationResearch and locate missing paymentsReview
clinical information to determine if a coding review is required
Qualifications Patient Call Representative Requirements:High school
diploma or GED requiredStrong customer service experience
preferredA/R, billing, insurance verification or customer service
experience preferredHealthcare experience preferredBilingual
preferred USD $20.00/Hr. USD
$28.00/Hr.PIe0ee6d0e24d5-25660-34376789
Keywords: SCA Health, Medford , Associate Patient Call Representative- OPA Ortho, Other , Myrtle Point, Oregon
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