Driveway Client Advisor

Company: Driveway
Location: Medford
Posted on: May 28, 2023

Job Description:

Driveway

Lithia & Driveway is the second largest automotive retailer in the U.S. and was named a 2021 Oregonian Top Workplaces award winner. We are one of the fastest-growing companies on the Fortune 500 (#231 in 2021)

With a mission of Growth Powered by People, Lithia & Driveway continuously creates new opportunities for our people. We aim to create an environment where you are enabled to reach your highest potential, where you feel both inspired and supported.

With core values to Earn Customers for Life, Take Personal Ownership, Improve Constantly and Have Fun, we believe in celebrating success and cheering one another on!

We're HIRING NOW for an Internet Client Advisor! This role is based at our beautiful Corporate offices in downtown Medford, OR.

Driveway Client Advisor

Driveway Client Advisors assist customers on Driveway's internet and mobile sites. The primary goal of a Driveway Client Advisor is to assist customers with basic questions, and to develop leads for Driveway. Driveway Client Advisors have a working knowledge of Driveway.com inventories and processes.

Driveway Client Advisors report to the Driveway Client Advisor Supervisor.

Responsibilities

• Proficiency with store and department processes, CRM's, chat platform and phone systems
• Proficiency with all departmental documents, language, training and processes related to CRM and Lead Management
• Adherence to all standards and guidelines as outlined in the employee handbook
• Respond to Drivewa.com Chat customers within 2 minutes of initiation
• Maintain presence on chat throughout shift
• Proficiently work multiple chats at a time
• Establish and maintain good working relationships with all other Driveway employees and work as a team
• Assist departments and customers promptly, professionally, and consistently. All communications must be clear, concise and documented. Skills and Qualifications
  • Strong attention to detail
  • Sense of urgency
  • Excellent communication
  • Time Management
  • Degrees - High School, Bachelor in Business Management or Communications
  • Experiences - Customer Service, Call Center, Sales, Office, Clerical. Competencies
    • Does the right thing, takes action and adapts to change
    • Self-motivates, believes in accountability, focuses on results, makes plans and follows through
    • Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
    • Thrives on a team, stays positive, lives our values NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
      
      We offer best in class industry benefits:
      • Competitive pay
      • Medical, Dental and Vision Plans
      • Paid Holidays & PTO
      • Short and Long-Term Disability
      • Paid Life Insurance
      • 401(k) Retirement Plan
      • Employee Stock Purchase Plan
      • Lithia Learning Center
      • Vehicle Purchase Discounts
      • Wellness Programs
        
        High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Keywords: Driveway, Medford , Driveway Client Advisor, Other , Medford, Oregon