Theatre Floor Staff

Company: Coming Attractions Theatres Inc.
Location: Klamath Falls
Posted on: May 24, 2023

Job Description:

Job Type

Part-time

Description

Summary:

A Floor Staff is responsible for providing quality guest service in ticket and concession sales while maintaining the cleanliness of the theatre.

Primary Responsibilities:

• Engage the guest, make eye contact, smile, give quick efficient service and give them your full attention
• Consistently keep the box and/or concession area clean, organized and well-stocked
• Inform guests of special promotions and savings
• Process sale of tickets and concession items, assemble food items, operate point-of-sale terminals and make accurate change
• Offer additional products to complement guest's order
• Maintain adequate cash funds and notify manager of the need for cash drops
• Conduct theatre checks every 30-45 minutes for instances of theatre hopping, theft or vandalism
• Keep apprised of seating in crowded auditoriums and know where seats are still available
• Perform routine theatre checks on outside of building in all types of weather for cleanliness, vandalism or loitering
• At night's end make sure all auditoriums, restrooms and game room area(s) are empty
• Conduct crowd control
• Enforcement of all company policies and procedures (MPAA etc.)
  Additional Responsibilities:
  
  • Prepare concession stand for theatre opening or closing
  • Track inventory and spoilage control
  • General theatre cleaning and operational tasks as directed by the Manager on duty
  • Handle minor customer complaints; Call the manager if the situation is too difficult
    
    Requirements
    
    Knowledge and Skill Requirements
    
    • Ability to read and interpret documents such as; operating and maintenance instructions, and procedure manuals.
    • Ability to follow oral and written instructions.
    • Ability to speak effectively before groups of customers or employees of organization.
    • Have good communication and interpersonal skills, in addition to good client/customer service skills.
    • Ability to work effectively with a team.
    • Ability to perform basic math and cash handling duties.
    • To perform this job successfully, an individual must know how to operate a register and/or computer or be willing to train, be honest and reliable, self-motivated, dependable and be positive in customer relations with the ability to multi-task.
      Working Conditions
      
      • The work for this position is performed mainly inside the movie theatre.
      • The position requires routine walking, standing, bending, twisting and carrying items weighing no more than fifty pounds.
      • This position requires availability nights, weekends and holidays.
        
        Salary Description
        
        $15.00 per hour

Keywords: Coming Attractions Theatres Inc., Medford , Theatre Floor Staff, Other , Klamath Falls, Oregon