IT Support Engineer
Company: Cybertrol Engineering
Location: Myrtle Point
Posted on: January 27, 2023
Job Description:
Hybrid at any location or Remote First, Second, and Third shifts
available Office locations include: Minneapolis, MN (HQ), Madison,
WI, and Marshfield, WI Cybertrol Engineering creates and delivers
custom-engineered automation and IIT hardware and software
solutions to manufacturing customers throughout the upper Midwest
and around the world. There is a very strong engineering culture
that emphasizes both personal and professional growth along with a
commitment to provide high-quality solutions, including: plant-wide
automation, information and industrial IT infrastructure, custom
control panel design and fabrication, and upgrades of obsolete
automation systems.? The Support Engineer position is a great
opportunity to be a key contributor in a culture that focuses on
commitment to high quality solutions for our customers. In this
position, you will apply your Rockwell/AB, Siemens, etc. PLC and
related controls hardware and Rockwell (FactoryTalk SE/ME, Batch,
etc.), Aveva (Wonderware) and Ignition automation software, and IIT
(SCADA, cisco networking, VMware, Veeam, Windows and Linux server)
skills while providing high quality support to our customers'
Industrial Automation and IIT needs. ESSENTIAL JOB FUNCTIONS
- Be able to satisfy customer support advanced automation
requirements during escalation situations in coordination with
other team members
- Communicate with customers via multiple methods (e.g., phone,
email, text, chat/IM, etc.)
- Be able to provide detailed technical support within the entire
automation technologies stack, devices, and tools
- Track issues and follow internal support procedures from
customer origination to completion
- Be a key member of the escalation for automation incidence and
determine when additional resources are required
- Develop and improve tools to assist with the gathering and
processing of customer systems and data
- Leverage internal tools to capture customer and technical
information learned during support incidents
- Provide updates to account management resources
- Provide feedback to internal stakeholders regarding field
performance
- Update internal knowledgebase with site configurations, issue
resolutions, and collaboratively determine solutions with
colleagues
- Work with the Support Department Manager to identify training
objectives and opportunities ? REQUIRED EDUCATION AND EXPERIENCE
- Requires a bachelor's degree (or international equivalent) in
automation engineering, electrical engineering, mechanical
engineering, manufacturing engineering, or related field
- 6+ years of relevant experience KNOWLEDGE, SKILLS, AND
ABILITIES
- Self-motivated with ability to meet deadlines independently and
as part of a team
- Ability to forge positive working relationships with a wide
variety of people
- Ability to complete root cause analysis and communicate
recommendations
- Excellent written and verbal communication skills
- Expert familiarity with automation information software vendor
platforms (Rockwell FactoryTalk SE/ME, FT Batch, Aveva Wonderware,
Inductive Automation Ignition, etc.)
- Expert familiarity with PLC and controls hardware
(Rockwell/Allen-Bradley, Siemens, others a plus)
- Familiarity with virtualization platforms (primarily
VMware/Veeam)
- Familiarity with datacenter hardware (HP, Dell) and
infrastructure software (VM backup, antivirus, etc.)
- Familiarity with network hardware and SCADA configurations
- Familiarity with Windows and Linux OS administration
- Familiarity with RDBMS and related software (primarily MSSQL,
SRSS)
- Familiarity with support project management software (Wrike,
Jira, Remedy, ManageEngine)
- Strong desire to document solutions and update company
accessible knowledgebase ? PHYSICAL REQUIREMENTS & WORKING
CONDITIONS
- Extensive computer use
- Site Visits/Work Travel: up to 25%
- Travel to industrial manufacturing facilities
- Working around production equipment and production
personnel
- Work in hot or cold areas. Work in noisy areas. Work up and
down stairs, ladders, indoors and outdoors
- Electrical/Instrumentation Device Troubleshooting. Includes
voltage testing
- Ability to work with people having varied technical experience
levels including operations, engineering, equipment supply, and
construction personnel
- Typical Personnel Protective Equipment (PPE) Required: Safety
Glasses, Steel Toed shoes, hearing protection, and electrical
safety PPE
- Employees must comply with customer specific safety
requirements and PPE Cybertrol offers a discretionary bonus to all
employees, based on company and personal performance. In addition,
all full-time employees are eligible for a variety of benefits
including health insurance coverage, life and disability insurance,
401(k), paid holidays and personal paid time off (PTO),
supplemental insurance plans, and education reimbursement.
Cybertrol is committed to equal employment opportunity for all
applicants and employees. Applicants will receive consideration for
employment regardless of veteran status, race, color, religion,
sex, marital status, national origin, physical or mental
disability, age and/or any other protected status as required by
law. First, Second, and Third Shifts are available
PI201645219
Keywords: Cybertrol Engineering, Medford , IT Support Engineer, Other , Myrtle Point, Oregon
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