Shop Dispatch Coordinator

Company: Driveway
Location: Medford
Posted on: January 25, 2023

Job Description:

Driveway

Shop Dispatch Coordinator

The Dispatch Coordinator is part of the Driveway fulfillment team. They are responsible for fulfillment coordination between customers and fulfillment centers. Dispatch teams are aligned into Shop or Sell segments.

The Dispatch Coordinator reports to the Dispatch Supervisor.

Responsibilities

• Coordinates deliveries between Driveway customers and fulfillment centers including OOM, Store, and Hub
• Responsible for setting appointment time and status in Scheduling, CRM and TMS program
• Keeps customer informed on delivery status
• Follows up with customer post-delivery to ensure complete satisfaction
• Escalates post-delivery customer concerns to appropriate department
• Responsible for pre-delivery vehicle readiness between selling location and fulfillment center
  
  Skills and Qualifications
  
  • Strong attention to detail
  • Excellent communication skills
  • Time management and organizational skills
  • Well-developed computer skills including Excel, Word and PowerPoint required
  • Understands the complexity of online retail
    
    Competencies
    
    • Does the right thing, takes action and adapts to change
    • Self-motivates, believes in accountability, focuses on results, makes plans and follows through
    • Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
    • Thrives on a team, stays positive, lives our values
      
      Physical Demands
      
      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
      
      • Up to 1/3 of time: standing, walking, lifting up to 25 pounds
      • Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
        
        *Reasonable accommodations may be made to enable individuals to perform the essential functions.
        
        NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
        
        We offer best in class industry benefits:
        
        • Competitive pay
        • Medical, Dental and Vision Plans
        • Paid Holidays & PTO
        • Short and Long-Term Disability
        • Paid Life Insurance
        • 401(k) Retirement Plan
        • Employee Stock Purchase Plan
        • Lithia Learning Center
        • Vehicle Purchase Discounts
        • Wellness Programs
          
          High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Keywords: Driveway, Medford , Shop Dispatch Coordinator, Other , Medford, Oregon