.Net Fullstack Developer ll
Company: HealthEdge
Location: Myrtle Point
Posted on: January 23, 2023
Job Description:
Position Summary:We are looking for a Full-Stack Software
Engineer II providing front line contact for our external customers
by resolving pre-production and post-production complex tier II/III
issues taking ownership until resolution. The Software Engineer II
plays a key role in supporting our clients who use Altruistas
GuidingCare platform for patient-centered care, offering health
plans and provider organizations easy-to-use, next-generation data
integration and workflow management toolsYour Impact:
Lead work cross-functionally with a
global support team to ensure the highest level of support and
responsiveness is applied to the companys nationwide customer
baseResponsible for ensuring Software Developers confer with users
to gather information, analyze technical assistance requests, and
use deep technology skills and experience to trouble-shoot and
resolve technical issues, including Tier II / III support and
problem resolutionPrioritize and communicate product defects and
enhancements to development teamsAct as a subject matter expert to
other developers with any technical and procedural
challengesResponsible for the implementation of the vision for
continuous improvement of support tools, infrastructure, and
processes, with an emphasis on proactive planning, promoting a
customer-focused support culture and improving the accountability
of delivering effective technology support servicesBuild and
maintain close relationships with customers while consistently
monitoring feedback and levels of customer satisfactionCollaborate
with engineering and product management to continuously improve the
quality of productsLead in calls with India-based development and
support teams to oversee resolution of priority issues (morning or
evening as necessary)Think creatively and contribute holistically
to the system implementation and development lifecycleBe an active
member of the change and problem management teams responsible for
increased call avoidance, improved product use and decreased
end-user downtimeEffectively communicate and interact with both
functional and technical personnel in solving complex business and
technical problemsOversee the design and implementation of improved
technical support processes and operationsResponsible for the
Trending and Root Cause Analysis on reports and statistical data
from Customer Support Services which is used to identify and
develop strategies for addressing chronic technology support
issuesPerform other duties as assignedWhat You Bring:
Bachelors degree in Engineering,
Information Technology or Computer Science requiredMasters degree
in related field preferredMinimum 3 years of related work
experienceMinimum 3 years of experience with technical
support/contact center enterprise supportMinimum 3 years of
experience developing enterprise applications, preferably for use
by large health plans or health providersExperience with relational
databases (e.g. SQL Server 2008, 2012, MySQL)Knowledge of multiple
front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML,
jQuery, ASP.NET, MVC, Web APIs)Knowledge of multiple back-end
languages (e.g. C#, Java, Python) and JavaScript frameworksAbility
to complete tasks within critical timelines and work well in a
fast-paced, high-energy environmentStrong understanding of software
development lifecycle, from requirements through
deliveryFamiliarity with common stacksStrong problem solving and
troubleshooting abilitiesEffective communication skills, both
verbal and writtenSelf-motivated and self-directed, with the
ability to multi-taskEnthusiastic about learning technology and
expanding job knowledgeWilling to jump in and help to resolve
issuesGreat attention to detailOrganizational skillsProblem
SolvingFostering CommunicationDelegationIT TroubleshootingClient
FocusAn understanding of HIPAA regulations desiredHealthEdge
commits to building an environment and culture that supports the
diverse representation of our teams. We aspire to have an inclusive
workplace. We aspire to be a place where all employees have the
opportunity to belong, make an impact and deliver excellent
software and services to our customers.Geographic Responsibility:
While this role is based out of our office located in Reston, VA,
you may live anywhere in the U.S.Type of Employment: Full-time,
permanentFLSA Classification (USA Only): ExemptWork Environment:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job:
- The employee is occasionally required to move around the
office. Specific vision abilities required by this job include
close vision, color vision, peripheral vision, depth perception,
and ability to adjust focus.
- Work across multiple time zones in a hybrid or remote work
environment.
- Long periods of time sitting and/or standing in front of a
computer using video technology.
- May require travel dependent on company needs.The above
statements are intended to describe the general nature and level of
the job being performed by the individual(s) assigned to this
position. They are not intended to be an exhaustive list of all
duties, responsibilities, and skills required. HealthEdge reserves
the right to modify, add, or remove duties and to assign other
duties as necessary. In addition, reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions of this position in compliance with the
Americans with Disabilities Act of 1990. Candidates may be required
to go through a pre-employment criminal background check.HealthEdge
is an equal opportunity employer. We are committed to workforce
diversity and actively encourage all qualified persons to seek
employment with us, including, but not limited to, racial and
ethnic minorities, women, veterans and persons with
disabilities.#LI-Remote
Keywords: HealthEdge, Medford , .Net Fullstack Developer ll, Other , Myrtle Point, Oregon
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