Customer Service Center Representative
Company: First Community Credit Union of Oregon
Location: Grants Pass
Posted on: November 25, 2022
You are a perfect match for our Credit Union!
The Customer Service Center Representative position is a key role
at First Community and affords a rewarding career with competitive
pay and excellent benefits. Opportunities abound to provide
exceptional service while promoting our wide array of financial
products and services. Employees who are successful in making
referrals are eligible for monthly incentives.
Enthusiastic and outgoing individual can showcase their
relationship building skills to enhance our customer banking
experience. You will join a team of motivated, dedicated and
empowered employees who strive to provide superior service and
conduct accurate transactions, while complying with policies,
procedures and regulatory banking requirements.
This position requires a high school diploma or equivalent and a
proven track record in customer service. Proficiency in basic
computer, data entry and typing skills is required.
Must demonstrate a positive attitude, a professional image, and be
self-motivated and have the ability to manage multiple projects and
tasks simultaneously with exceptional interpersonal communication
Represents the Credit Union to the members in a friendly, positive,
and professional manner, and provides prompt, efficient,
confidential and accurate service when answering telephone call
Responsible for researching and resolving complaints to ensure
customer retention and satisfaction.
Provides simple accounts research and learns to recognize member's
needs for services and presents and refers them appropriately via
phone, email or chat.
Maintains daily, monthly and quarterly reports as assigned.
Tracks daily and monthly referrals and goals.
Handles all non-monetary transactions for members (i.e., transfers,
loan payments, miscellaneous receipts) and other normal
Actively promote the use of Credit Union technology, including
helping members with Telephone Banking, Online Banking and Bill
Pay, and other automated services promoted by the Credit Union.
Responds to members' requests, problems, and complaints, and/or
directs them to the proper person for specific information and
Provide internal assistance to staff to help with member problem
Maintain proper security of member requests, software/equipment and
This position requires a very active person to be a good listener
and sell credit union products and services.
Build and maintain positive member relations via telephone and
personal contacts, and is responsible for proper telephone and
email etiquette with a friendly can-do-attitude.
Represents the Credit Union with honesty, integrity and trust at
Adheres to established internal policies and procedures for
compliance. Completes required compliance training in a timely
manner and complies with all regulations within scope of the
Adheres to the requirements of the Bank Secrecy Act, OFAC, USA
PATRIOT Act and anti-money laundering regulations.
Performs all other duties as assigned.
Be willing to perform any duty (beyond Essential Functions above)
Be able to handle different situations; i.e., demonstrate
Responsible to develop and maintain a high level of product service
Ability to make sound decisions.
Assist with information gathering.
Adequately perform all operational functions.
Provide other functions as requested.
Confidentiality is of utmost importance.
Occasional lifting, carrying, pushing, and pulling of items
weighing up to 60 lbs.
Potential exposure to the threat of violence at any time.
Occasional business travel may be required.
Sitting or standing for extended periods of time may be
Repetitive motions and extensive keyboarding may be required.
**Equal Opportunity employer, including protected Veterans and
individuals with disabilities.
Keywords: First Community Credit Union of Oregon, Medford , Customer Service Center Representative, Other , Grants Pass, Oregon
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