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Guest Host - Medford Urban Campground (Days)

Company: Rogue Retreat
Location: Medford
Posted on: November 23, 2022

Job Description:

*Urban Campground Guest Host Job Description*

*Job Classification: Full-Time, Non-Exempt, eligible for overtime*

*Job Grade: 1 (*_plus $1.00 an hour extra for a weather differential_*)*

*Reports to: Campground Manager*

_*Our Mission: *_

Rogue Retreat envisions a community where all homeless have a place to call home and are empowered to strengthen the quality of their lives. We create opportunities for the homeless to have hope. Rogue Retreat meets homeless people as they are (many with addiction and/or mental health challenges) and provides creative and temporary housing for them: a place to call home. With the help of community partners, we collectively wrap ourselves around program participants delivering supportive services to help them achieve their highest potential. Rogue Retreat provides housing and relationship-based case management that helps participants overcome the barriers that keep them from obtaining housing and becoming self-sufficient. For us, it's about community connection and restoring lives while creating and sharing stories of hope.

_*Objective and Purpose*_

Guests Hosts provide assistance to homeless guests temporarily staying at the Rogue Retreat Kelly Shelter and Urban Campground. The Guest Host is an important part of ensuring that the shelter or campground is a safe, sanitary and welcoming environment. Guest Hosts must be available to work any shift and typically start on the graveyard shift, and may move to swing or day shift as those positions become available. A guest host may be assigned to either the shelter or the campground as scheduling needs change. The campground is an outdoor environment and conditions may be cold and wet in the winter months, and hot in the summer. It is the responsibility of the employee to wear appropriate clothing for the season.

_*Required Qualifications*_

- High School Diploma or equivalent.

- Must have a current valid driver's license and be insurable with our auto insurance provider, as driving our guests in a company vehicle or running errands for the site may be required.

- Based on business necessity and due to the nature of the population we serve, some in active addiction, if you have a substance use disorder you must have 2 years clean since your last use. All employees of Rogue Retreat must be compliant with our drug and alcohol policy. You must be able to successfully able to pass a pre-employment drug test.

- Ability to work under close supervision or independently.

- Exhibit good verbal communication skills.

- Exhibit ability to work well with guests, volunteers, and co-workers.

- Exhibit problem solving skills in acute and/or emergency situations.

_*Preferred Qualifications*_

- One year of experience as an employee or volunteer working closely with people experiencing homelessness or other marginalized populations.

- Certification or training in mental health first aid, addiction recovery principals, effective communication, crisis de-escalation, crisis intervention, adverse childhood experiences, trauma informed care principals or other relevant training.

- Bi-lingual in English and Spanish.

_*Key Competencies*_


Customer focus

Job knowledge

Teamwork and collaboration

Building trust

Embraces change

Living the mission, vision, values

Time management

Communication skills

Interpersonal skills


Valuing Diversity

_*Essential Functions*_

- Become familiar with the Policy & Procedure manual and follow all company guidelines.

- Become familiar with the Guest Agreement to assist guests with knowing and complying with rules.

- Assist guests with daily activities and needs.

- Assist guests with intakes and exits.

- Assist guests with the organization of personal space.

- Redirect unwanted behaviors and deescalates situations as they arise.

- Ensure site safety by performing regular rounds of the facility or campground.

- Understand and implements any necessary emergency procedures.

- May need to ask guests to leave for extreme rule violations.

- Assists volunteers and donors as needed.

- General maintenance of the shelter or campground facilities.

- General cleaning which can include bathrooms and other areas as assigned.

_*Working Conditions/Equipment*_

Depending on the location, the physical environment requires the employee to work both inside in a temperature-controlled environment and outside in an environment with temperature extremes of hot and cold. Congregant shelter environments are, at times, noisy with people entering, exiting, and talking in an office or outdoor tent setting that can be noisy with frequent unexpected interruptions to conversations or work routines. The work environment sometimes requires the ability to handle numbers and data with accuracy in an environment that has changing priorities and disruptions throughout the day. May be requested to work overtime and weekends to produce the necessary work or cover for absent employees.

_*Physical Demands*_

Activity and Percentage of Time

Stand, walk on normal, level surfaces 25%

Stand, walk on unstable, changing dirty, rocky or gravelly ground 75%

Lift/carry items up to 25 pounds approximately 50%

Push/pull items up to 10 pounds approximately 50%

Twist/turn, reach over shoulder and head, and reach outward 50%

Job Type: Full-time

Pay: From $16.00 per hour

* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Paid time off
* Professional development assistance
* Referral program
* Retirement plan
* Vision insurance
* 8 hour shift
* Holidays
* Night shift
* Weekend availability

Application Question(s):
* Rogue Retreat has a zero tolerance drug policy, which includes THC. Can you pass a pre employment drug screen?
* Due to the nature of the population we serve, some in active addiction, if you have a substance use disorder you must have 2 years clean since your last use. You must be able to successfully pass a pre-hire drug test. Do you meet this requirement: YES / NO / NOT APPLICABLE

* Driver's License (Preferred)

Shift availability:
* Day Shift (Required)
* Night Shift (Preferred)
* Overnight Shift (Preferred)

Work Location: One location%58047475%

Keywords: Rogue Retreat, Medford , Guest Host - Medford Urban Campground (Days), Other , Medford, Oregon

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