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Bilingual Helpdesk Technician - Portuguese (Remote)

Company: Stefanini
Location: Myrtle Point
Posted on: January 13, 2022

Job Description:

Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.Log remotely into client's computer and help them solve software issues;Document issues on a daily basis into the ticketing system;Troubleshoot hardware, software and network related issues;Escalate problems to the next level of support when necessary;Help the client with all the necessary information.Motivation to learn new information;Ready to acquire new skills (communication skills, technical skills etc.);Be a team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;Show willingness to help people in having continuity in their computer-based activity;Be able to communicate problems/issues to customers in a non-technical manner.Job Requirements:FULLY BILINGUAL ENGLISH/PORTUGUESEHigh school diploma or equivalent required Knowledge of Microsoft Office / O365 is a mustSome knowledge of iOS / Mac / iPhone, iPad troubleshootingMobile device registration and supportBrowser troubleshooting knowledge, specifically Chrome and Edge0-1 year retail call center experience a plus Requires excellent customer service skills Solid foundation of Personal Computer experience Troubleshooting capability Ability to work in a team environment Attendance and schedule adherence are requirements of this position May require additional project-specific training. Availability to work Monday - Sunday shifts from 7am - 11pm Excellent in oral and written English communication.Familiarity and good working knowledge in PC hardware and software diagnosys and troubleshooting.Familiarity with ticketing system, a strong advantage (service now, zen desk, remedy force, os ticket, etc.).Able to take several calls a day and multitasking with chatExcellent typing skillsRoot-Cause analysis of incident trends.

Keywords: Stefanini, Medford , Bilingual Helpdesk Technician - Portuguese (Remote), Other , Myrtle Point, Oregon

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