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Client Service Representative - Medford

Company: vca
Location: Medford
Posted on: January 13, 2022

Job Description:

b"Client Service Representative/nWe are seeking an experienced Client Service Representative to join our team./nAt VCA Animal Hospitals, we take our mission statement /xe2/x80/x93 your pet/xe2/x80/x99s health is our top priority and excellent service is our goal /xe2/x80/x93 very seriously./xc2/xa0/xc2/xa0 With every opportunity, we aim to exceed each pet owner/xe2/x80/x99s expectations./nWe/xe2/x80/x99re looking for a personable yet highly professional /xe2/x80/x9cservice extraordinaire/xe2/x80/x9d to join us in delivering our mission to our clients and their pets./nWhy We Need You/nAs the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities./xc2/xa0/xc2/xa0 The CSR is the pivot around which the hospital operates and is responsible for:/n/xe2/x80/xa2 Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms./n/xe2/x80/xa2 Scheduling and confirming appointments./n/xe2/x80/xa2 Placing outbound calls for follow-ups and reaching out to prospective clients./n/xe2/x80/xa2 Presenting and explaining fees, including processing payments./n/xe2/x80/xa2 Recommending, selecting, and obtaining products and services, including prescriptions./n/xe2/x80/xa2 Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)./n/xe2/x80/xa2 Managing medical records, charts, reports and correspondence./n/xe2/x80/xa2 Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times/xe2/x80/x94both inside and outside./n/xc2/xa0/n/xc2/xa0/nIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:/nInfo: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose/xe2/x80/x94A BETTER WORLD FOR PETS/xc2/xae./nBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!/nThe information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)./nVCA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, sex (including pregnancy, childbirth or related medical conditions), national origin, genetic characteristics, physical disability, mental disability, perceived disability, medical condition, age, family care status, veteran or military status, parental status, marital status, registered domestic partner or civil union status, or any other protected status as required by law. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. VCA will engage in the interactive process with disabled individuals who request reasonable accommodations in the workplace."

Keywords: vca, Medford , Client Service Representative - Medford, Other , Medford, Oregon

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