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Desktop Support Specialist

Company: TPX
Location: Myrtle Point
Posted on: November 18, 2021

Job Description:

Desktop Support Specialist supports the day-to-day hardware / software infrastructure needed to maintain and operate the various departments at TPx Communications at an optimal level.Reports To (Supervisor/Manager):Works under the supervision of the Supervisor and /or ManagerDirect Reports: NoneEssential Duties and Responsibilities:* Provide desktop support to 1800+ users on day-to-day issues involving MS Office functions, Windows 2000, XP, Windows 7, Windows 10, Anti-Spyware, Anti-Virus, Anti-Malware and standard applications for a user community covering multiple facilities in multiple states* Participate in special projects such as equipment moves, repair/ maintenance of network printers and Corp. computers* Assist in standardizing PC configurations and providing Hardware / Software updates including Operating System, Network Client, hard drive, memory, CD-ROM, Printer, Scanner, etc.* Assist users in the operation of standard PC equipment including PCs, Printers, Phones and peripherals* Assist users with Companywide email operation and support (Office 365, Outlook, web-based email, etc.).* Timely customer follow up and status reports until issue is resolved* Responsible for Desktop Support requirements to meet and maintain the Service Level Agreements (SLA)* Document all issue resolution in the IT Service Desk trouble ticket system* Assist with the Networking team and phone support when needed.* Provide communication on all escalated issues to management and documenting progress of assigned incidents* Cover rotating on-call responsibilities during off-hours with the availability to provide after-hour coverage on a periodic basis* Create and update computer images and image existing and new hardware needing deployment* Operate a motor Vehicle* Perform miscellaneous job-related duties as assigned* Ability to drive personal or company vehicle is an essential function of this position in accordance with company policy.Peripheral Duties:* May be required to perform the job of Corporate Communicator sending out email notifications as needed 24/7* May be required to collect and dispose of old and outdated equipment identified (e-Waste)* Troubleshoot and support mobile phones, tablets and other mobile devices* Maintain accurate inventory* Order parts and equipment from vendors* Interact with vendors to troubleshoot issues* Handle incoming and outgoing IT Service Desk mail needed at various offices.Desired Minimum Qualifications:Education and Experience:* High School diploma and 3 years additional schooling/technical training* One to Three years of IT/Desktop Support or PC Support experience working in a large corporate environment* Certifications desired A+, MCSE, and MCP* Valid Driver's LicenseNecessary Knowledge, Skills, and Abilities:* Ability to utilize computer operating systems utilities* Working knowledge of Windows Active Directory domain model, Windows 2000, XP, Windows 7 and Windows 10 environments and network technology* Ability to logically troubleshoot common desktop support issues; including standard PC Hardware, peripherals and the ability to troubleshoot network connectivity issues* Must be PC literate and be able to support Microsoft Office products (Access, Word, Excel, Power Point, etc.)* Ability to document work in progress. Strong troubleshooting, customer service, communication, and organizational skills are essential* Ability to analyze and solve problems* Ability to work weekends and / or rotations as required* The individual must be a strong team player with the ability to manage critical issues concurrently while remaining focused on the business impact and production support.* Ability to work well with team members / customers and be able to mitigate issue escalations* Must be proficient and fluent in the English language* Must have the ability to regularly communicate in a manner that is respectful and professional* This is a fast-paced environment and the individual must possess a willingness and ability to adapt, overcome, and succeed in a constantly changing technical business environmentSpecial Requirements:* Ability to work weekends and / or rotations as required* 40-65% travel required to outlying offices for new hire setup or technical support* Ability to operate a motor vehicle* Must have clean DMV driving recordTools and Equipment Used:* Personal computer, including word-processing, database and spreadsheet applications* VOIP telephone* Imaging hardware and software* Printer tools, copy and fax machines* Other various IT related tools required for the desktop support positionPhysical Demands:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* While performing the duties of this job, the employee is required to sit, talk, hear, squat or crawl. The employee is required to walk; use hands and fingers, handle, or feel objects, tools, or controls; and reach with hands and arms. Required to crawl in under desks and racked equipment.* Must be able to operate a motor vehicle.* The employee must occasionally lift and / or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.* Physical demands required to operate a motor vehicle.Work Environment:* The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* The noise level is typical or loud depending on the duties assigned and locations.* Exposed to the outdoor environments, specifically Hot, Cold, Windy or Wet weather.* Tight work environment in data closets and under desks and tight locations where cabling / wiring may be locatedSelection Guidelines:Formal application, rating of education and experience; oral interviews and reference check; job related tests may be required.The duties listed in this document are only illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical and reasonable assignment to the position.This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Keywords: TPX, Medford , Desktop Support Specialist, Other , Myrtle Point, Oregon

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