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Strategic Accounts Director

Company: Integer
Location: Myrtle Point
Posted on: June 8, 2021

Job Description:

At Integer, our vision and values are embedded in everything we do!

If you want to work for an organization that values customer focus, teamwork, respect, integrity, communication and innovation, apply now!

Job Summary:

The primary purpose of this position is to retain and expand revenue, profitability, and customer satisfaction with one or more of Integer's largest and most strategic customers. This includes account growth revenue as well as identifying, qualifying and closing new and incremental opportunities with our most strategic customer(s). Primary call points are "C" level executives and other senior directors who can influence large transfers of outsourcing business to the company.

Accountabilities & Responsibilities:

  • Identify, engage and maintain effective relationships with key influencers/decision makers at assigned Strategic Account, through active customer involvement.
  • Develop and execute account strategies and value-based selling process to maintain margins, increase market share and achieve fiscal year revenue and profit goals with assigned strategic customer.
  • Identify and act on opportunities to enhance the reputation and business relationship; rectify all issues associated with customer and Integer relationship as primary point of contact.
  • Provide visible management and leadership at strategic account meetings, strategic account supply agreements and new deals.
  • Leverage various resources and teams within Integer (e.g. Product Marketing, Applications Engineering, Customer Success. Quality, Legal, etc.) to identify commercial opportunities and ensure service levels and key performance indicators (KPIs) are met.
  • Utilize market and customer data to develop global sales deployment models; stay informed of customer opportunities, current business conditions, future prospects, and competitive issues.
  • Keep informed on new products, process, services, and other general information of interest to customers, through successful completion of capabilities training, self-study and participating in or facilitating Sales Training.
  • Regularly inform VP of Sales and peers on status, prospects, and current needs of top customers; escalate issues as appropriate; primary lead for account-specific business reviews with Integer leadership team
  • Coach and give guidance to indirect reports, primarily on ways of implementing strategic deals and successfully developing and servicing our largest customers
  • Responsible for the overall management of expenses within budget and generating required reporting.
  • Adheres to Integer Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
  • Performs other duties and functions as required.

Minimum Education & Minimum Experience

  • Bachelor's Degree in Engineering, Business, Marketing or related discipline; Advanced degree preferred.
  • 10+ years of executive sales leadership in medical device or related business-to- business industry
  • Proven successful track record in leading and improving commercial relationship(s) with large OEM accounts
  • Proven experience calling on and developing relationship(s) with customer C-Suite and leadership team members
  • Experience managing direct reports desired for management level

Keywords: Integer, Medford , Strategic Accounts Director, Other , Myrtle Point, Oregon

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