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Donor Center Coordinator (Customer Service)

Company: American Red Cross
Location: Medford
Posted on: June 6, 2021

Job Description:

Job Description:

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation's blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues.

If you share our passion for helping people, then join us in this excellent career opportunity.

Qualifications

  • High school diploma or equivalent required.
  • Minimum one year of telephone and customer service or telemarketing experience required.
  • Sales experience preferred.
  • Experience meeting sales quota preferred.
  • Face to face sales experience preferred.
  • Outbound calls experience preferred
  • Computer experience, excellent customer service and problem-solving skills required.
  • Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required.
  • Experience with making sales quotas preferred.

Responsibilities:

  • Contact by telephone or face-to-face current apheresis and/or whole blood donors to recruit for donation.
  • Schedule appointments to ensure maximum number of donors are scheduled each day.
  • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
  • Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
  • Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
  • Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
  • May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.

Keywords: American Red Cross, Medford , Donor Center Coordinator (Customer Service), Other , Medford, Oregon

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