Customer Services Representative
Company: Amsurg Corp.
Location: Myrtle Point
Posted on: June 6, 2021
This position is responsible for handling a variety of customer
service calls in a prompt and courteous manner. Resolves patient
questions and problems regarding patient accounts, payments, and
Excellent communication skills - verbal and written Demonstrate
proficiency in Microsoft Office products and Internet navigation
Ability to communicate in a clear, concise, understandable manner,
and listen attentively to others Ability to provide outstanding
customer service Ability to deescalate and remain positive in all
situations with difficult customers.
Take patient demographics and other patient information as
Review explanation of benefit (EOB) documentation and notate
accounts on collection activity to perform account resolution
Reviewing patient bills for accuracy and completeness, and
obtaining any missing information.
Collect patient payments in accordance with payment due dates and
establish payment plans within approved guidelines.
Complete and mail necessary patient statements and return mail in a
timely manner Create an atmosphere of comfort, peace and make it
easy for the patient; the patient is our first business.
Answer all phone calls within 2 minutes of the call hitting the
Answer and end all phone calls within the set dialogue parameters
established by leadership. Answering on average 65 calls a day
Attend in-services, seminars and webinars for additional education
and performance improvement.
Regular and reliable attendance required.
High school diploma or equivalent required 1 year experience in
customer service and/or call center industry or equivalent
combination of education and experience Customer Service Basics or
equivalent training preferred.
Work Location & Hours:
Must be able to work 10:30 - 7 pm (CST)*
Successful candidates will pass a background check and drug
We are an equal opportunity employer.
Keywords: Amsurg Corp., Medford , Customer Services Representative, Other , Myrtle Point, Oregon
Didn't find what you're looking for? Search again!