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Customer Services Representative

Company: Amsurg Corp.
Location: Myrtle Point
Posted on: June 6, 2021

Job Description:

This position is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves patient questions and problems regarding patient accounts, payments, and services.

ESSENTIAL RESPONSIBILITIES:

Excellent communication skills - verbal and written Demonstrate proficiency in Microsoft Office products and Internet navigation Ability to communicate in a clear, concise, understandable manner, and listen attentively to others Ability to provide outstanding customer service Ability to deescalate and remain positive in all situations with difficult customers.
Take patient demographics and other patient information as needed.
Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution Reviewing patient bills for accuracy and completeness, and obtaining any missing information.
Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines.
Complete and mail necessary patient statements and return mail in a timely manner Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business.
Answer all phone calls within 2 minutes of the call hitting the system.
Answer and end all phone calls within the set dialogue parameters established by leadership. Answering on average 65 calls a day Attend in-services, seminars and webinars for additional education and performance improvement.
Regular and reliable attendance required.

Education/Experience:

High school diploma or equivalent required 1 year experience in customer service and/or call center industry or equivalent combination of education and experience Customer Service Basics or equivalent training preferred.

Work Location & Hours:

Fully Remote

Must be able to work 10:30 - 7 pm (CST)*

Successful candidates will pass a background check and drug screen.

We are an equal opportunity employer.

Keywords: Amsurg Corp., Medford , Customer Services Representative, Other , Myrtle Point, Oregon

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