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Salesforce Administrator

Company: The Kemtah Group
Location: Myrtle Point
Posted on: May 6, 2021

Job Description:

A remote Salesforce Administrator is currently available through Belcan. In this role, you will:

  • Prioritize and cultivate a positive user support experience
  • Manage and work the GCA Salesforce support queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner
  • Maintain user roles, security, profiles, workflow rules, etc
  • Regularly perform database de-duping and cleanup procedures
  • Assist in monitoring data quality and integrity. Execute data migration/cleansing projects
  • Take initiative to improve support processes, decreasing delivery time, and improve customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities
  • Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity
  • Provide prompt and complete resolution to technical challenges and business issues
  • Drive and increase customer adoption and ensure satisfaction NO C2C REQUIRED SKILLS
    • Bachelor"s degree
    • Experience working with the Salesforce platform
    • Background in customer support or customer service
    • Solid understanding in business analysis including demonstrated use of intermediate Excel skills (Pivot Tables, VLookups)
    • Demonstrated experience developing and improving operational processes to drive business efficiencies
    • Proven ability to build effective partnerships with business owners and technical partners PREFERRED SKILLS
      • Experience managing and triaging user-submitted tickets via a ticketing system
      • Experience working with the Salesforce Lightning UI
      • Understanding of relational database architecture and standard CRM system structure
      • Salesforce Administrator Certification, Salesforce Platform App Builder Certification, or equivalent experience
      • Experience working with large-scale, complex datasets
      • Experience using Salesforce data tools such as Data Loader If you are interested in this Salesforce Administrator role, please apply via the 'apply now' link provided. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at .

Keywords: The Kemtah Group, Medford , Salesforce Administrator, Other , Myrtle Point, Oregon

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