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Community Engagement Specialist - Bilingual

Company: CareOregon
Location: Medford
Posted on: May 3, 2021

Job Description:

Position Title: Community Engagement Specialist - Bilingual Department: Jackson CCO Title of Manager: Community Health Manager Supervises: Non-supervisory position Employment Status: Exempt Position Location: Medford, Oregon Requisition: 16418 Are you excited to step into a complex world that requires a blend of mind, heart and flexibility? We at CareOregon have been strengthening communities since 1994 by making health care work for everyone. As a nonprofit health plan largely focused on Oregons Medicaid population, we find fulfillment in supporting the underserved. And were committed to that work in various areas of our wondrous stateincluding Jackson County, in Southern Oregon. The region is anchored by the small city of Medford, home to our office and in easy reach of rushing rivers, the Pacific coast, Shakespearean plays, wine country, and the majesty of the Rogue River-Siskiyou National Forest. Please consider joining us here at Jackson Care Connect, our Coordinated Care Organization dedicated to our members physical, emotional and oral health. We look forward to your application! General Statement of Duties The Community Engagement Specialist is responsible for the administration of the community engagement and outreach activities for Jackson Care Connect (JCC) Coordinated Care Organization (CCO). This position researches and identifies best practices and meaningful opportunities to interface with members and the public in a variety of engagement activities. This position also acts as a community liaison to a variety of services that share our mutual population and coordinates small sponsorships and projects for community partners. This position works with the Community Health Manager in some workgroups and processes which are relevant to the implementation of the Community Health Improvement Plan. All work will be conducted through the lens of improving health equity for all vulnerable populations. This position is located in Medford, Oregon and provides direct support to Jackson Care Connect management as needed. Essential Position Functions Community Engagement and Outreach Coordinate the development of the local Community Advisory Council (CAC), including member recruitment, outreach and engagement, agenda planning, meeting and group facilitation, and document preparation in accordance with current CCO contract requirements. Actively works to foster relationships with community-based organizations and networks to advance community relations and equity-based initiatives. Develop and implement public participation plans, outreach tools and other activities designed to broaden public involvement and improve communications with community members, particularly for underserved communities and communities of color. Continually refines outreach and engagement tools in support of programs/resources that lead to more accessibility for communities of color, non-English speakers, and people with disabilities. Collaboration with team/departments to identify and track community events to maximize organizational capacity for engagement. Work with team/departments to plan, implement, and participate in community outreach initiatives and culturally relevant engagement strategies. Identifies opportunities for team/departments to leverage existing community engagement work and learnings. Program Administration Work with the CCO Community Health Manager to implement work relevant to the Community Health Improvement Plan, overseen by the CAC, in accordance with CCO contract requirements. Research, develop, and implement plans in partnership with other organizations to address the cultural competency and health equity transformation requirements to Oregon Health Authority. Ensure communication with CareOregon staff to provide a high level of support to the local CAC Coordinate CAC-initiated projects, in consultation with CAC Chair, Regional Executive and CareOregon staff Serve as the liaison between JCC and the CAC Collaborate with the Community Health Manager on agency, initiative and event-specific advertising. Manages JCC community reinvestment funds through the sponsorship review process. Take on the completion of specific project-related tasks with increasing levels of responsibility over time. Pilots community engagement initiatives in collaboration with staff in underserved neighborhoods. Reviews key public engagement messages and policies for accuracy and consistency. Act as a liaison for JCC to outside community stakeholders, reporting back to the Community Health Manager. Represents JCC at community events, standing committees, workshops, conferences, and project-specific events. Serves as a subject matter expert in community dynamics and cross-cultural community engagement. Works directly with Health Equity Program Specialist to coordinate agency-wide equity learnings and expand impact for underserved communities. Commit to collaborate with others to achieve goals; possesses the awareness, knowledge and ability to work within culturally diverse teams. Essential Department and Organizational Functions Propose and implement process improvements Meet deadlines for completion of workload Maintain agreed upon work schedule Demonstrate cooperation and teamwork Provide cross-training on specific job responsibilities Meet identified business goals that contribute to departmental goals Perform other duties as needed. Knowledge, Skills and Abilities Required Ability to speak English, as well as a second language relevant to the population served Basic knowledge of principles, methods, and techniques of project management and change management Significant self-direction/self-management skills with the ability to work independently and effectively as a sole contributor and as part of a team Ability to informally lead peers, cross-functional partners and management toward project goal attainment Strong interpersonal, organizational, oral and written communication skills. Ability to coordinate multiple cross and parallel projects Ability to organize, analyze, simplify and report complex information into presentation format Ability to work in an environment with diverse individuals and groups Understand the nature of consumer engagement and vulnerable populations, particularly communities of color Ability to build and maintain professional relationships with public, stakeholder groups, community organizations, and both internal and external management groups; ability to present a positive and professional image Ability to work collaboratively, navigate difficult conversations, resolve conflicts, propose solutions and gain agreement with a variety of internal and external stakeholders Refined interpersonal maturity/skills and a high level of emotional/social intelligence Ability to use critical thinking skills in problem solving Ability to manage multiple tasks and timelines and to remain flexible in a dynamic work environment Ability to propose and implement processes and procedures as needed. Ability to practice sound judgment, sensitivity, and maintain confidentiality Ability to use word processing, spread-sheet, Power Point Ability to occasionally work irregular hours (e.g., evening meetings and weekend activities) Physical Skills and Abilities Required Lifting/Carrying up to 10 Pounds Pushing/Pulling up to 0 Pounds Pinching/Retrieving Small Objects Crouching/Crawling Reaching Climbing Stairs Repetitive Finger/Wrist/Elbow/ Shoulder/Neck Movement 1-3 hours/day 1-3 hours/day 0 hours/day 0 hours/day 0 hours/day 1-3 hours/day More than 6 hours/day Standing Walking Sitting Bending Seeing Reading Hearing Speaking Clearly 0 hours/day 1-3 hours/day 0 hours/day More than 6 hours/day More than 6 hours/day 3-6 hours/day 3-6 hours/day Ability to Operate a Motorized Vehicle Cognitive and Other Skills and Abilities Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress. Education and/or Experience Required: Minimum 2 years of volunteer coordination, project coordination, or community outreach experience in non-profit organizations Fluency through language testing in a second language relevant to the population served Valid drivers license, acceptable driving record, and automobile liability coverage or access to an insured vehicle Preferred: Experience in the healthcare field Experience with racial equity, social justice or inclusive community engagement work helpful Working Conditions Environment: This positions primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis): Inside/office Clinics/health facilities Member homes Other: Variety of community outreach events and evening meetings with member contact Travel: This position requires frequent travel outside of the workplace, in which the employees personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy. Equipment: General office equipment and/or mobile technology Hazards: n/a If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check and drug screen. CareOregon is a federal contractor and must comply with all federal laws. Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment Veterans are strongly encouraged to apply. Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: CareOregon, Medford , Community Engagement Specialist - Bilingual, Other , Medford, Oregon

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