Front Desk Lead, Employment Center

Company: 1-800-Flowers
Location: Medford
Posted on: May 3, 2021

Job Description:

BrandDescriptionThe Employment Center Front Desk Lead is responsible for supporting the Manager in delivering exceptional customer service to internal and external customers. Will oversee the Employment Center front desk and support year-round and seasonal recruitment efforts.DUTIES AND RESPONSIBILITIESMajor responsibilities of the position are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management.Supervises and motivate core and seasonal Employment Center staff (up to 5 staff members) to maximize the productivity in a positive work environment. Provides cross training to staff to ensure a balanced distribution of work and flexibility to meet the seasonal employment needs of the company. Maintains Employment Center Lobby and Training Rooms on a year-round basis and oversees badging and drug screening process.Supervises Employment Center front desk and ensures exceptional customer service to internal/external customers and limiting each applicant's wait time. Reviews and vet applications, administers appropriate screening, manage paperwork and schedule interviews for seasonal and full-time candidates.Coordinates placement activity with the Training Department to ensure proper scheduling of orientations. Ensures staff has necessary supplies, equipment and environment within appropriate budget.Assist in the execution of recruiting events.Maintains daily seasonal data related to recruitment, hiring, recall and placement activities.Other duties as assigned.INDCHRequirementsA High School Diploma or GED required2-3+ years strong customer service experience1-2+ years of supervisory experience required1-2+ project coordination experience with the ability to look at the bigger picture and prioritize workload. A professional demeanor and excellent communication skills are required to effectively interact with all levels of company personnel and outside contacts. The ability to diplomatically resolve potentially disruptive situations is essential.A strong track record of successful project management required. Strong Computer skills including the Microsoft Office Suite as well as HRIS system navigation Strong interpersonal skills with the maturity to quickly establish credibility and respect with a broad range of diverse business partners. Conflict resolution and de-escalation training highly desirable. Bilingual strongly preferred. About UsSince 1934, Harry David has been America's premier choice in gourmet food gifting. Headquartered in Southern Oregon, Harry David owns and operates 20 different orchards, spread over 100 square miles, featuring fresh yearly crops of handpicked delicious fruit, including peaches, Bosc pears, and the iconic Royal Riviera pears. Harry David offers a wide variety of options for everyday sharing and entertaining, including Moose Munch premium popcorn, Wolferman's Bakery, Cushman's, and Stock Yards branded products.Our Commitment to DiversityAt 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration -- for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.

Keywords: 1-800-Flowers, Medford , Front Desk Lead, Employment Center, Other , Medford, Oregon