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Medical Office-Front Desk Specialist-Evening Shift

Company: Oregon Advanced Imaging
Location: Medford
Posted on: May 3, 2021

Job Description:

Oregon Advanced Imaging (OAI) has an exciting opportunity to join our Customer Service team as a Customer Service Specialist. At OAI, our mission is to offer the highest quality of imaging care for our community in a personal and caring setting and to provide a positive experience for every life we touch; patients, family, and healthcare community.We are seeking a dynamic and engaging personality for our front desk. The perfect candidate will be open to new ideas, consistently be friendly and polite, social, judicious, empathize with others, remain calm under pressure, make quick decisions, and exhibit professionalism at all times. This is an evening shift 2:30-11:00 pm. Summary Description:The Front Desk Specialist uses knowledge of general medical office practices, procedures, health insurance, and medical terminology to perform multiple functions that support office operations. Performs all clerical and registration functions and provides overall office coordination. Opens and closes the office within the posted hours of clinic operations. The specialist interacts and maintains excellent interpersonal relationships with patients, physicians, co-workers, and all departments. This position is classified as non-exempt under FLSA.Essential Functions:Reports to work as scheduled and on time per policy with predictable regular attendance. Time away from work is approved and taken in accordance with established policies.Takes all responsible steps to maintain the confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information, ensuring compliance with HIPAA mandates.Demonstrates positive interpersonal communications in dealing with all others. Recognizes and respects differences in the workplace. Demonstrates openness, sensitivity, and commitment to coworkers, patients, family members, and any other visitors to OAI.Consistently demonstrates and incorporates principles of safety and infection control into daily activities. Uses protective equipment and takes appropriate precautions whenever there is potential contact with blood, body fluids, and/or chemicals. Maintains current knowledge of disaster policies and participates appropriately in disaster drills. Expresses and applies principles of body mechanics to prevent injury and accidents.Displays consistent commitment to customer service and teamwork. Displays personal behavior that has a positive impact on the team. Provide backup coverage for other front desk positions as needed.Demonstrates personal commitment to staying current in the field of knowledge, expanding knowledge and skill, and contributing to organizational success.Displays the ability to work in an ever-changing environment and participate constructively in change processes.Attends staff meetings, completes education programs as requested or approved by OAI.Supports making confirmation calls for all scheduled appointments, reviewing exam time/place with patient, any necessary pre-exam preparation, verification of insurance information, and patient payment responsibility, documenting all relevant information in RIS.Answers incoming calls and manages them appropriately, efficiently, and professionally.Greets patients and visitors in a prompt, courteous, and helpful manner.When checking in patients, accurately enters demographic information into RIS system. Obtains appropriate signatures on Consent forms, Release forms and Waivers.When necessary assists with the distribution of faxes, films, and reports to ordering physicians.Processes requests for information accurately, quickly, and thoroughly, and recognizes when it is appropriate to refer on to another. Prioritize and organize daily tasks in response to changing demands.Maintains work area and lobby in a neat and orderly manner.Responds to requests for medical records ensuring properly signed releases have been obtained.Daily review of the fax console.Performs other related duties as requested.Qualifications:High School graduate or diploma or GED required.Knowledge of general medical office practices, procedures, health insurance, medical terminology, and computer operations required.2 years of receptionist or medical office experience required.Excellent communication and customer service skills required. Proper grammar skills required, including speaking, reading, and writing.Able to meet the mental and physical demands of this position.by Jobble

Keywords: Oregon Advanced Imaging, Medford , Medical Office-Front Desk Specialist-Evening Shift, Other , Medford, Oregon

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