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Area Supervisor

Company: CBM Systems
Location: Medford
Posted on: November 21, 2020

Job Description:

Job Description Overview What does it mean to be a Marsden company? Well, it means that we are part of one of America's largest privately-held commercial cleaning and security firms. Supporting 25 distinct brands under one umbrella is unique in our industry. But we think it is a better way to serve our thousands of clients.CBM Systems is continuing to expand our services and customer base. As a result we are constantly growing and we need a dedicated team of professionals in a wide variety of areas - Management, Hourly Service and Staff employment opportunities. ¿Qué significa ser una compañía de Marsden? Bueno, eso significa que somos parte de una de las firmas privadas de limpieza y seguridad privadas más grandes de Estados Unidos. Apoyo a 25 marcas distintas bajo un paraguas es único en nuestra industria. Pero creemos que es una mejor manera de servir a nuestros miles de clientes.CBM Systems continúa ampliando sus servicios y su base de clientes. Como resultado, estamos creciendo constantemente y necesitamos un equipo dedicado de profesionales en una amplia variedad de áreas - Gestión, Servicio por Hora y Empleo. Job Skills / Requirements National Maintenance Contractors is currently seeking an Area Supervisor with experience in janitorial, medical field, floor work and carpets in MEDFORD, OR!! **BILINGUAL ENGLISH-SPANISH IS A PLUS!** General Duties Include: * In addition to working with the Branch Manager, on an as needed basis, develops and maintains customer relationships through a scheduled program of calling and meeting with all property managers within the assigned accounts. * Receive incoming customer calls, evaluate the current situation, make a judgment call on how to proceed with the information received, dispatch information to the correct division head. * Contact external customers to assess the job quality and make recommendation on how to improve job performance. * Review customer complaints, place customer complaint follow-up calls, document findings and communicate recommended action plan. * Talks with customers by phone or in person and receives complaints, compliments, discontinuance, or change in service. * Track all complaints, compliments and Building Losses providing management with a report every two weeks. Thank clients for any compliments received. * Manage all associate issues, warnings, suspensions working with HR and upper management. * Assist in the start up of new accounts and provide information to management. * Proficient with late calls, sick calls, alarms, and missed call ons (none dropped). * Maintains confidentiality at all times, to include Marsden and client financial and associate related information. Informs Marsden management of information learned that is relevant to the account's safekeeping. * Is knowledgeable of and enforces all company policies and procedures to include operational directives goals, and objectives. * Conducts daily informal building inspections to maintain a quality level that meets the customer's and the company's standards. Additional Information / Benefits Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan This is aFull-Time position 1st Shift , 2nd Shift , 3rd Shift . Apply Now Apply Now

Keywords: CBM Systems, Medford , Area Supervisor, Other , Medford, Oregon

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