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NESD Helix Systems Administrator Associate

Company: General Dynamics Information Technology
Location: Klamath Falls
Posted on: November 26, 2022

Job Description:

Type of Requisition: RegularClearance Level Must Be Able to Obtain: SecretPublic Trust/Other Required: NoneJob Family: Systems AdministrationJoin General Dynamics IT and be a part of the team of men and women that solve some of the worlds most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking a Remedy/Helix Administrator to join their team.This position is a remote teleworking opportunity.As the Associate Administrator, you maintain Helix system data and workflows and are responsible for the upkeep, assignment and reporting of Helix Incidents and Changes.Duties Include:

  • Assists with routine technical support in the management of Helix User Accounts
  • Assists with administering Helix Foundation Data structures and manages assigned Change Requests
  • Monitors the Helix ITSM Incident que and assists end users with Tier 2 support issue resolution
  • Assigns Tier 3 support issues to Helix Software Engineers
  • Assists with building and running Smart Reporting and Excel Reports to obtain and manage data
  • Helps troubleshoot Helix Software Issues
  • Helps to ensure that performance and security of the Helix system is maintained
  • Aids with writing documentation to include Standard Operating Procedures and Process DiagramsBasic Qualifications:
    • BS degree; additional years of experience may be considered in lieu of degree
    • 1+ years of systems administration experience specifically within a helpdesk environment
    • Experience with using BMC Remedy and familiarity with People Records and Product Catalogs
    • Experience with running or building reports in Smart Reporting, Excel, Tableau, or Business Objects
    • Experience performing repeatable tasks per SOP, writing and updating SOPs
    • US citizenship; must be able to obtain a Secret clearance prior to startWHAT CAN GDIT OFFER YOU?
      • Excellent customizable health benefits (Medical, Dental and Vision)
      • 401K with company match
      • Educational Assistance and eLearning
      • Flexible work week
      • Internal mobility team dedicated to employee advancement
      • Rewards and Recognition programs
      • Innovative and collaborative environment encouraging of highly motivated critical thinkingCOVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Medford , NESD Helix Systems Administrator Associate, IT / Software / Systems , Klamath Falls, Oregon

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