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Senior Customer Success Technical Architect

Company: Salesforce
Location: Myrtle Point
Posted on: November 16, 2021

Job Description:

Job Details Are you as eager about crafting solutions as you are about providing an outstanding experience for every customer? MuleSoft's Customer Success Strategy and Architecture team is lookingto add a Customer Success Technical Architect (CS TA) to their organization to help us further define new processes, structures, and positions while guiding our customers to grow on MuleSofts Anypoint Platform. As a MuleSoft CS TA, you will work closely with our most strategic accounts to understand their challenges and identify how MuleSoft Anypoint Platform can help build a solution that will allow their business to be more agile, flexible, and successful. You will help to advance integration maturity and cost-effectiveness by providing mentorship around common patterns, centralized management, shared infrastructure, technical leadership, and other standard methodologies. You will also work with customers to set up Centers for Enablement, build architecture roadmaps, preform health checks, and help establish measurable important metrics. What you will achieve: 3 months: Master the Anypoint Platform products and quickly establish your credibility across the organization Pass the MuleSoft Certified Developer, MuleSoft Certified Platform Architect, and MuleSoft Integration Architect exams. Review our existing industry go-to-market strategy and product roadmap and identify patterns that have promoted a successful enterprise connectivity model in existing customers Learn the business challenges and opportunities of your future accounts Engage with your book of customers, understand their current and future projects, and begin to add value 12 months: Test new strategies in the field, together with our pre-sales, sales and professional services teams, and revise in accordance with their feedback and geographical differences Be ingrained across the company as the domain professional to go to when it comes to your specific industry or area of expertise, particularly with regards to technical matters Develop sufficient understanding of our strategic objectives and what is needed to apply knowledge to proactively drive your own work agenda from here on out Build technical enablement assets. e.g. demos, whitepapers, presentation, guides, how-to videos, etc. Build the internal and external support community through blogs, videos, or public speaking about industry and technology trends and successful engagements, published papers, and training/knowledge transfer to client and systems integrators What you will need to be successful: Ability to evaluate architecture and infrastructure to uncover technical needs. Based on these discoveries, make recommendations for improvement with different lines of business while making use of the MuleSoft platform and supporting applications Experience with API and Integration technologies (REST, SOA, JMS), Eclipse based IDEs, as well as with API Design and API Management Experience with Public Cloud and PaaS platforms and ability to understand and communicate the value of Cloud, On-Premise and Hybrid deployment models Comfortable with multitasking across parallel work streams, prioritising different roles and priorities in each Deeply motivated by making customers successful and growing their use of MuleSoft products and services This position will require 20%-50% travel to meet at customer sites About MuleSoft, a Salesforce company Our mission is to help organizations change and innovate faster by making it easy to connect the worlds applications, data, and devices. Companies like Spotify, McDonalds, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build an excellent company together is our number one priority, and were committed to providing an equal opportunity workplace where everyone is supported and encouraged to do their best work. Were proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.

Keywords: Salesforce, Medford , Senior Customer Success Technical Architect, IT / Software / Systems , Myrtle Point, Oregon

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