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Sr. Software Engineer - Foundation Analytics (West Coast Remote)

Company: ZenDesk
Location: Myrtle Point
Posted on: May 6, 2021

Job Description:

Job Description Would you like to join our journey in building the next generation reporting, analytics and data platform? Our goal is to help global businesses truly understand customer interactions at depths never thought possible until now. Data is at the heart of Zendesk's business. This is an ambitious opportunity where you can have a huge impact across all products in the Zendesk product family. The Data Platform team is responsible for implementing a globally distributed system that uses state of the art cloud technologies that span Google Cloud Platform and Amazon Web Services. As a Senior Software Engineer on Foundation Analytics, you will be responsible for building many key parts of the foundation data services platform. You will work closely with your team members to craft, develop and deliver high quality software projects on time. As a member of the data engineering team you will help Zendesk to deliver high quality reporting products for our customers. What you get to do every day:

  • Publishing well written and tested code to production daily
  • Participate in designing, developing key features and functionality of our data platform
  • Investigate production issues and fine-tune our data pipelines
  • Continually improve data pipelines for high efficiency, throughput and quality of data
  • Build a platform that will be the foundation for our customer facing reporting features, our machine learning initiatives, and internal product analytics
  • Collaborate with team members with researching & brainstorming different solutions for technical challenges facing the team
  • Provide technical leadership to the team for solving sophisticated problems
  • Develop standard methodologies and mentor other engineers on the team to help make technical decisions on projects What you bring to the role: Basic Qualifications
    • 4+ years of work experience in software engineering
    • 1+ years of work experience in data/infrastructure software development
    • 1+ years of work experience of building scalable data platforms and reliable data pipelines Preferred Qualifications
      • Enjoy solving sophisticated problems and lead others to seek complex problems
      • Technical knowledge and analytical thought process to exercise judgment and determine solutions
      • Proficiency in at least one of the following programming languages: Java, Python, Go, Scala or Ruby
      • Working knowledge of build tools and deployment tools
      • A developer with a strong passion to design scalable and fault-tolerant software systems
      • Solid working understanding in data modeling
      • Experience writing ETL jobs to help seek various data engineering challenges
      • Experience with AWS Data and Streaming services like Kinesis and Glue catalog tool
      • Familiarity with Kafka, Flink, Spark frameworks with proven understanding at least one job scheduling tool: Airflow, Celery, AWS Step functions, or AWS Batch Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

Keywords: ZenDesk, Medford , Sr. Software Engineer - Foundation Analytics (West Coast Remote), IT / Software / Systems , Myrtle Point, Oregon

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