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Customer Service Trainer

Company: Vortx, Inc.
Location: Ashland
Posted on: September 22, 2022

Job Description:

Job DescriptionWe are seeking a Customer Service Trainer to join our team. You will be responsible for helping customers by providing product and service information in both formal and informal settings, and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesHost formal training sessions, both pre-recorded and live (virtual) sessionsQualifications:Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to present to groups of people (virtually)Ability to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skillsCompany DescriptionOur company develops, maintains, hosts and supports eCommerce platforms for vertical industry sectors. We look to recruit people who are passionate about integrity and excellence, and who specifically enjoy the world of online selling.

Keywords: Vortx, Inc., Medford , Customer Service Trainer, Human Resources , Ashland, Oregon

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