Customer Service and Vehicle Service Representative Evenings and Weekends

Company: Hertz Car Rental
Location: Medford
Posted on: November 24, 2022

Job Description:

Customer Service and Vehicle RepresentativeGENERAL RESPONSIBILITIESThe Vehicle and Customer Service Representative is an entry level position and essential member of the Hertz Car Rental location team and is a Hertz brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This hourly base position, with clean car bonus, sales commission and monthly bonus provides world class vehicle and customer service and professionally and effectively services and sells Hertz products and services to meet our customer's rental vehicle needs. As a Hertz VCSR team member, you have a unique opportunity start on the ground floor with rapid professional growth opportunities in responsibility and income. Many of our location managers have started in this position. Vehicle Service responsibilities: Vehicle preparation to ensure vehicle is ready for customer pick-up Drive and park vehicles on-lot/off-lot as needed Check for vehicle damage and ensure features of the vehicles are operational Check vehicle status (rentable/non-rentable) Ensure interior of vehicle is clean (windows, door jams, trunk, vacuum, etc) Fill gasoline tank and check fill levels of all fluids Clean the exterior of vehicle (debug and wash) Meet processing and standardization quotas Able to work outdoors in all types of weather conditions Customer Service responsibilities: Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells Achieve personal sales goals while supporting the goals of the team Provide world class customer service to valued customers by managing the rentals and the exit process, in compliance with Hertz's policies and procedures, with accuracy and attention to detail Resolve customer issues and concerns tactfully, using effective customer service techniques Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction Operate within the areas of rental counter and rental lot at the location Effectively communicate and offer ancillary products, services and upgrades to enhance our customer's travel experienceOther responsibilities: Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines Keep work area organized and free of clutter Perform related tasks as directed by managers In addition to our competitive compensation package, Hertz also provides benefits for full-time employees, which include: Medical, Dental, and Vision Insurance Life Insurance Paid vacation 401(k) Retirement Plan Employee Car Purchase Discounts and other Employee DiscountsMANDATORY REQUIREMENTS Educational Background: High School diploma or equivalent education requiredProfessional Experience: Car detailing experience preferredSkills: Must have a valid driver's license and excellent driving record Ability to drive multiple types of vehicles Effective verbal communication skills with customers, co-workers and managementAdditional Notes: Must be able to carry out additional duties and responsibilities as assigned by management due to operational needs. Must be able to work days, nights, weekends and holidays as schedule dictates Must be at least 19 years of age. Must be able to work outside year-round. PHYSICAL REQUIREMENTS Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, and reading. Driving, washing exterior and interior of vehicles is a significant part of this position. Knowledge of equipment operation such as computer terminal and telephone is required. Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO/AA: Females/Minorities/Disabled/VetsJob.Job Type: Full-time and Part Time positions available. Pay starts at $16.00 to $17.00 an hour depending on experience, and with our commission and bonus plans, you can earn up to $19 - $25 and hour. Job Types: Full-time, Part-timePay: $16.00 - $17.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Paid time off Vision insuranceSchedule: 10 hour shift 8 hour shift Evening shift Night shift Overtime Weekend availabilitySupplemental pay types: Bonus pay Commission payLicense/Certification: Driver's License (Required)Work Location: One location

Keywords: Hertz Car Rental, Medford , Customer Service and Vehicle Service Representative Evenings and Weekends, Hospitality & Tourism , Medford, Oregon