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Assistant Front Desk Manager-Hotel

Company: Running Y Properties
Location: Klamath Falls
Posted on: January 15, 2022

Job Description:

Your excellent managerial and leadership skills will be utilized to supervise the front desk staff to ensure prompt, courteous service to all guests and ensure their memories of our beautiful, world-class resort are long lasting and will make them return to visit us again for years to come. Assistant Front Desk ManagerGeneral Responsibilities:Professionally carry out all front desk agent tasks, including but not limited to: assigning rooms, issuing room keys, ensuring that guests sign registration card, collect payment, post charges, maintain room key control, answer, screen and forward phone calls, take messages, schedule/change reservations, answer guest inquiries to amenities both on and off property, record guest comments/complaints, resolve guest issues quickly, efficiently, and courteously with little assistance from Front Desk Manager, verify banks and deposits, and follow all cash-handling policies.Assist the Front Desk Manager with administrative duties and department meetings.Learn full Night Audit process and fill in for Night Audit when needed.Responsible for training front desk agents.Creating and maintaining two-week out schedule for front desk staff using OpenSimSim.Assist in managing reservations for third party websites including Expedia, Booking.com, Priceline, and Hotwire. Assist Front Desk Manager with, and complete, all necessary employee documentation for the front desk staff, coaching/counseling reports, performance evaluations, salary changes, and termination documentation.Comply with all policies and procedures set for by the company's Employee Handbook.Perform all other duties as assigned, but not listed here.Qualifications:A minimum of two years hotel front desk experience.Previous supervisory experience.College degree preferred.Possession of government required licenses or certificates.Strong computer experience required, including PMS and Microsoft system.Knowledge of front office operations, including ability to plan, organize and direct front desk staff.Strong attention to detail.Flexible schedule. **Please read full job description for job duties and qualifications. This position is mostly afternoon-evening hours and weekends.

Keywords: Running Y Properties, Medford , Assistant Front Desk Manager-Hotel, Hospitality & Tourism , Klamath Falls, Oregon

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