Company: Horizon Air
Posted on: January 15, 2022
**Company** Horizon Air
Our airport teams work together to move guests and their belongings
from curb to cabin, creating remarkable experiences along the way.
Whether customer-facing or behind the scenes, we want to hear from
you if you can be welcoming to people from all walks of life, think
on your feet, and manage a flexible schedule. In return, you'll
receive a competitive total rewards package, professional
development opportunities, and other benefits that are all designed
to take you places.
The Customer Service Agent is responsible for above and below wing
tasks which include guest interactions and ramp functions.
+ Assist guests with travel needs (e.g., answering inquiries,
baggage, ticketing, checking-in passengers and boarding flights) in
a fast-paced environment.
+ Work outdoors in all types of weather conditions while performing
below wing functions (e.g., transports baggage and cargo, loads and
offloads luggage and cargo, aircraft marshaling, pushes back the
aircraft and aircraft deicing).
+ Performs aircraft grooming and security searches.
+ Perform boarding and gate duties (e.g., assisting and directing
guests, making announcements, process standby's and upgrade
+ Process and secure guest luggage. Files and maintains luggage
claims as necessary including damaged, delayed and pilferage.
+ Loads and offloads luggage and cargo with the use of conveyor
+ At the direction of management, may be assigned to perform duties
of varying capacities to ensure complete guest satisfaction.
+ Performs other duties as assigned.
**Job-Specific Experience, Education & Skills**
+ Strong written and verbal communication skills.
+ Ability to juggle multiple tasks in a fast-paced environment.
+ Valid driver's license.
+ Ability to learn and operate a computerized reservation
+ Typing speed of at least 25 WPM.
+ Ability to consistently lift 50 pounds.
+ Must be able to stand for long periods of time.
+ Must be able to bend, stoop, squat, reach and grasp.
+ Ability to perform basic mathematics.
+ Ability to work a flexible schedule including nights, weekends
+ Ability to participate in paid trainingthat may require overnight
+ Depending on work location, ability to obtain USPS Mail Handling
+ Ability to obtain airport security clearance.
+ Ability to communicate in English.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
+ A minimum of 1 year of customer service or community service
**Job-Specific Leadership Expectations**
Embody our values to own safety, do the right thing, be
kind-hearted, deliver performance, and be remarkable.
**COVID-19 Vaccination Requirement**
Where permitted by applicable law, new hires must have received the
COVID-19 vaccine. The Company will provide reasonable
accommodations to qualified employees with disabilities or for a
sincerely held religious belief.
+ Medical, dental and vision benefits
+ 401k program with a company match up to 6%
+ Monthly incentive pay plan up to $150 per month
+ Annual incentive pay plan with a target 5% payout of annual
+ Generous paid time off
+ Unlimited standby travel benefits on Alaska Airlines & Horizon
**FLSA Status** Non-Exempt
**Employment Type** Full-Time
**Apply by 7:00 PM Pacific Time on** 1/17/2022
**Location** Medford, OR - Airport
**Equal Employment Opportunity** Alaska Airlines and Horizon Air
are proud to be an Equal Employment Opportunity and Affirmative
Action employer that is committed to diversity, equity, and
inclusion. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex (including
pregnancy, sexual orientation, gender identity, and gender
expression), national origin, age, protected veteran or disabled
status, genetic information (including family medical history) or
other legally protected characteristics. Qualified applicants with
criminal histories will also be considered for employment,
consistent with applicable federal, state, and local law. People of
color, women, LGBTQIA+, immigrants, veterans and persons with
disabilities are encouraged to apply. We are an E-Verify employer,
where required by law.
**I:** Y - 1
**Job Locations** _USA-OR-Medford_
**Requisition ID** _2022-7166_
**Category** _Airports & Warehouse_
Keywords: Horizon Air, Medford , Customer Service, Hospitality & Tourism , Medford, Oregon
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