Regence Customer Service Professional I
Company: Cambia Health
Posted on: January 15, 2022
Primary Job Purpose
Open to all applicants within: Oregon and Idaho
The Customer Service Professional I role is a full-time remote
Position starts: Monday, May 10th
Position closes to new applicants: Friday, April 16th
Bring your customer service expertise to our customer service call
center where you will:
Provide information, education and assistance to members on
recorded phone lines regarding benefits, claims and eligibility and
be the primary contact between the corporation and our Medicare
members. The manner in which a member or member is treated during
that contact is critical to retaining our customers and to the
overall success of the corporation.
Key Qualifications and Experience
- Medicare Customer Service Professional I would have a high
school diploma or equivalent and 6 months customer service call
center experience or 6 months customer service experience such as
insurance, retail, banking, hospital medical office or other
experience with extensive customer service contact or equivalent
combination or education and experience.
- Proficient PC skills and prior experience in a PC
- Demonstrated Knowledge of medical terminology and coding
- Ability to communicate effectively orally and in writing with
understanding and ability to apply correct punctuation, spelling,
grammar and proof-reading skills.
- Demonstrated ability of strong customer-service skills,
including courteous telephone etiquette
- Ability to make decisions and exercise good judgment in a
complex and rapidly changing environment
- Ability to adapt to a fast-paced environment and learn, retain,
and interpret new or evolving information, procedures, and policies
and communicate them effectively
- Ability to work under stress and pressure and respond to
inquiries with tact, diplomacy and patience
- Ability to work in a team environment
- Ability to exercise discretion on sensitive and confidential
- Demonstrate initiative in researching and resolving benefit,
and eligibility issues
- Education: High School Degree or GED. Bilingual in Spanish and
English is a plus (additional pay for bilingual associates)
**Pay will be discussed when recruiter reaches out**
Our Medicare Customer Service Call Center is open:
Monday through Friday between 7:00am - 8:00pm (April 1-September
Monday through Sunday between 7:00am-8:00pm (October 1-March
To show our dedication to employee satisfaction, our generous
health benefit package starts on your first day! Our leadership
team is committed to creating a supportive, fun, and empowering
environment where you'll gain skills and experience in an
ever-changing health care industry and have a positive effect on
your local community!
Paid training will begin on Monday, May 10, 2021. Training is held
Monday-Friday 8:15am-5:00pm. We will be using Microsoft Teams for
live virtual training with video capability, to be connected with
your trainer and fellow classmates. We ask you have High Speed
Internet, either cable or DSL is preferred.
- This is a permanent/remote position.
- May be required to work overtime.
- May be required to work outside normal hours.
Note: Please check your email (including spam and junk mail
folders) during the process for important status updates and
Regence employees are part of the larger Cambia family of
companies, which seeks to drive innovative health solutions. We
offer a competitive salary and a generous benefits package. We are
an equal opportunity employer dedicated to workforce diversity and
a drug and tobacco-free workplace. All qualified applicants will
receive consideration for employment without regard to race, color,
national origin, religion, age, sex, sexual orientation, gender
identity, disability, protected veteran status or any other status
protected by law. A drug screen and background check is
Regence is 2.2 million members, here for our families, co-workers
and neighbors, helping each other be and stay healthy and provide
support in time of need. We've been here for members for 100 years.
Regence is a nonprofit health care company offering individual and
group medical, dental, vision and life insurance, Medicare and
other government programs as well as pharmacy benefit management.
We are the largest health insurer in the Northwest/Intermountain
Region, serving members as Regence BlueShield of Idaho, Regence
BlueCross BlueShield of Oregon, Regence BlueCross BlueShield of
Utah and Regence BlueShield (in Washington). Each plan is an
independent licensee of the Blue Cross and Blue Shield
If you're seeking a career that affects change in the health care
system, consider joining our team at Cambia Health Solutions. We
advocate for transforming the health care system by making health
care more affordable and accessible, increasing consumers'
engagement in their health care decisions, and offering a diverse
range of products and services that promote the health and
well-being of our members. Cambia's portfolio of companies spans
health care information technology and software development; retail
health care; health insurance plans that carry the Blue Cross and
Blue Shield brands; pharmacy benefit management; life, disability,
dental, vision and other lines of protection; alternative solutions
to health care access and free-standing health and wellness
Information about how Cambia Heath Solutions collects, uses, and
discloses information is available in our .
We are an Equal Opportunity and Affirmative Action employer
dedicated to workforce diversity and a drug and tobacco-free
workplace. All qualified applicants will receive consideration for
employment without regard to race, color, national origin,
religion, age, sex, sexual orientation, gender identity,
disability, protected veteran status or any other status protected
by law. A drug screen and background check are required.
If you need accommodation for any part of the application process
because of a medical condition or disability, please email .
Information about how Cambia Health Solutions collects, uses, and
discloses information is available in our .
Keywords: Cambia Health, Medford , Regence Customer Service Professional I, Hospitality & Tourism , Medford, Oregon
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