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Behavioral Health Support Specialist

Location: Medford
Posted on: July 8, 2024

Job Description:

Behavioral Health Support Specialist

Full Time - Hourly

Phoenix Health Center

We're committed to compassionate care for all. Our patients. Our employees. You.

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We're looking for the right team members to treat our patients with this level of care.

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional.

The Behavioral Health Support Specialist - Integrated (BHSS-I) is a core member of the interdisciplinary Care Team and focuses on the coordination of behavioral health services, assisting patients in goal setting, and providing interventions to support patients in their overall health.

Utilizing the risk stratification tool for overall health status, this role is primarily working with patients served by the clinic that have scores ranging from low-rising risk through high risk.

Accountabilities Include:

Performs 2 Essential Job Duties - 1. Care Coordination in accessing behavioral health care, 2. Health Coaching and Goal setting

  • Documents patient care in EPIC and is responsible for following workflows that result in capturing activities to meet patient engagement standards as outlined in the APCM program.
  • -CareSTEP: Online Portal Engagement
  • -CareSTEP: Accessing Community Behavioral Health Services
  • -CareSTEP: Behavioral Health and Functional Ability Screening
  • -CareSTEP: Warm Hand-off
  • -CareSTEP: Health Education Supportive Counseling
  • -CareSTEP: Education Provided in Group Setting
  • -CareSTEP: Health and Wellness Call
  • -CareSTEP: Accessing Community Resource/Service 1- Care Coordination
    • Supports patient and team in identifying and advocating for referral to behavioral health specific services (internal or external.) Provides ongoing follow up support in-person or by telephone to support patient-identified goals. Identifies when patients may need more intensive case management support and refers patients to community partners when indicated (i.e. MH intensive case management support).
    • Coordinates and communicates care needs effectively with patient, service delivery partners, and primary care team members to ensure holistic plan of care.
    • Refers patients with behavioral health needs to BHCs for assessment and intervention and follows care plans providing supportive interventions as identified by BHC team members.
    • May, on occasion, meet a patient in the community to support accessing a needed behavioral health resource or service when the patient needs additional assistance to be successful. Will work with practice manager/direct supervisor to develop a plan and ensure patient needs are met. 2- Health Coaching and Goal Setting:
      • Provides coaching to patients with a variety of health conditions with a targeted focus on patients who have behavioral health needs engaging them in setting and working toward goals they have set for themselves in collaboration with the health care team.
      • Understands and supports patients with mild to moderate mental health and substance use needs, using the BHC for consultation, assessment and care planning when indicated.
      • Assists PCPs and BHCs in delivery of group visits. Responsible for collaborating on group facilitation and curriculum development for group visits.
      • Screens and provides intervention for a variety of health screenings (i.e., PHQ, SBIRT, GAD, etc.)
      • Screens and provides intervention to a person at risk for suicide, or domestic violence, creates safety plans, consults, and collaborates with BHC and providers on interventions and referrals to appropriate services.
      • Supports patients and care teams in navigating situations that may require de-escalation, compromise, and reconciliation (i.e., Supporting development and communication of care agreements.)
      • Collaborates with patients and care teams to provide support and increase knowledge and understanding of health conditions as well as provide education regarding preventative care measures.
      • Utilizes motivational interviewing to assess patient readiness to change.
      • Utilizes a trauma informed care practice of engagement with patients; for example, asking a patient, "What's happened to you?" rather than, "What's wrong with you?" Additional Essential Job Duties:
        • Ensures clear concise documentation within scope of practice and in alignment with organizational policies.
          • Completes required training designated on orientation checklist within 6 months of hire (i.e., motivational interviewing, trauma informed care, mental health first aide etc.)
          • Completes annually mandatory and role-based competencies (refer to competency checklists.)
          • Participates in care team huddles, discipline-specific team meetings, and monthly case consultation meetings.
            • Completes assigned trainings via La Clinica's learning module system (Relias) by required due date.
              • Other duties as assigned. Qualifications:

                To perform this job successfully, an individual must be able to work independently and as part of a team performing each essential duty satisfactorily. The individual must be able to interact with a variety of individuals at various levels under stressful circumstances while exercising sound judgement, tact, and diplomacy, communicate with clarity, both verbally and in writing to groups and individuals, be an exceptional listener, and be flexible and adaptable within a fast-paced primary care or dental care setting.

                Education and/or Experience:
                • Minimum: High School Diploma
                • Three to five years of experience in social services field
                • Excellent interpersonal communication and problem-solving skills
                  • Skills to intervene and promote reconciliation, compromise, and positive outcomes in difficult interactions.
                  • Skilled at using electronic health records as applicable to area of work (EPIC, Wisdom)
                  • Registers or is working towards a Qualified Mental Health Associate (QMHA) certification within 3 years of employment and maintains certification while employed. Preferred:
                    • Certification in health coaching, maternal and child health, alcohol, and drug counseling, and/or other health care related certification.
                    • Experience and skill in working with populations with significant psychosocial needs and behavioral health conditions.
                    • Bachelor's degree in health education, health promotion, psychology, or social work.
                      • Basic knowledge of adult learning models

                        Language Skills:

                        Must have the ability to communicate with clarity, both verbally and in writing; read, analyze, and interpret complex documents, regulations, policies, and procedure manuals; and create professional business documents. Preferred bilingual English/Spanish

                        Equity Statement:

                        At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization's vision of absolute excellence, open-hearted community, and well-being for all.

                        For more information, please visit our website at:

                        Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment and Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.

Keywords: LA CLINICA DEL VALLE, Medford , Behavioral Health Support Specialist, Healthcare , Medford, Oregon

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