Patient Relations Representative-Mmc Urgent Care

Company: Providence Health & Services
Location: Medford
Posted on: August 5, 2022

Job Description:

Description Patient Relations Representative - MMC Urgent Care at PMG Medford Medical Clinic in Medford We are seeking a Patient Relations Representative (PRR) - MMC Urgent Care to be the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service Required qualifications:

• One (1) year of customer service experience or successful completion of a Providence internship
• Basic computer skills including Microsoft Windows and Office Applications Preferred qualifications:
  • One (1) year of medical office -OR- healthcare experience
  • Basic experience with Electronic Medical Records (EMR) and/or computerized billing systems
  • Medical terminology experience
  • Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence in Oregon As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities. The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple, "Providence will provide the best care and service to every person, every time." Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon. We offer a full comprehensive range of benefits - see our website for details http://www.providenceiscalling.jobs/rewards-benefits About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Requsition ID: P362660 Company: Providence Jobs Job Category: Patient Access Job Function: Revenue Cycle Schedule: Per-Diem Shift: Day Career Track: Admin Support Department: 5012 PMG S UC STEWART MEADOWS Address: OR Medford 965 Ellendale Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Keywords: Providence Health & Services, Medford , Patient Relations Representative-Mmc Urgent Care, Healthcare , Medford, Oregon