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Facilitator Bereavement - Hospice

Company: Providence Health & Services
Location: Medford
Posted on: August 5, 2022

Job Description:

Description Providence is calling a Facilitator Bereavement - Hospice (1.0 FTE, Day) to Providence Medford Medical Center in Medford, OR Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system. We are seeking a Facilitator Bereavement - Hospice that will fill this position has the responsibilities of two discrete programs with overlapping duties: Hospice Volunteer Coordinator and Bereavement Services Coordinator. Recruits, interviews, trains, assigns and supervises respite and bereavement volunteers. Coordinates volunteer activities and provides on-going support and education. Coordinates bereavement services to Home Care survivors and the public. Supports on-going education of Home Care staff. In this position you will have the following responsibilities:

  • Coordinate hospice respite volunteer program:
  • Conduct marketing activities, recruits, interviews, and screens applicants, performs reference checks, and selects trainees.
  • Provide three 25-hour training courses per year, and evaluates trainees
  • Assign and supervise volunteers; provides individual support through weekly contact and group support through a monthly newsletter
  • Schedule and conduct monthly in-service meetings for on-going hospice education and volunteer support
  • Maintain a team of 30 to 40 active volunteers; supports and encourages the continuing involvement of those volunteers who are on leaves of absence
  • Collect, and document monthly volunteer hour totals, as well as narrative case notes, and volunteer in-service attendance
  • Conduct yearly volunteer performance evaluations. Administers written competency test and makes site visits.
  • Conduct a yearly Volunteer Satisfaction Survey and responds to suggestions for improvements; and reports the results to team leader.
  • Facilitate communication between hospice staff and volunteers regarding patient needs, psychosocial climate and ethics issues
  • Develop and implement a program for recognition of hospice volunteers.
  • Maintain a personnel file on each hospice volunteer
  • Develop policies, procedures and record keeping mechanisms
  • Serve as a member of the Home Care multi-disciplinary team(s). Provides staff in-service programs
  • Represent hospice to community organizations and participates in inter-hospital joint projects. Participates in events planning, fund raising and public relations activities as appropriate
  • Coordinate Bereavement Services program for survivors and the public:
  • Provide nursing and social work staff with Bereavement Care Plan tool to assess level of grief support needed by home care survivors
  • Assess survivors' risk factors and determines plan of care; counseling referrals, social work follow up, volunteer support
  • Generate sympathy cards for survivors to be signed by staff
  • Conduct phone counseling of survivors as needed; confers with grief therapy specialists in crisis cases
  • Generate a 13-month Bereavement Correspondence series. Supervises a clerical person in producing individualized letters to survivors every other month after the death of their loved one, with special mailings at holidays. Signs each letter and writes personal notes as appropriate
  • Provide Grief Support Classes, seven weeks duration, four to six times a year. Advertises to survivors and the public; screens and selects class participants. Refers high risk grievers to private grief counselors
  • Prepare educational packets, recruits co-facilitator and volunteer assistant; schedules classes and prepares class site
  • Function as lead facilitator and provides individual phone follow up with participants between classes. Debrief and coach co-facilitator on a weekly basis
  • Evaluate class at closure and maintains supportive contact with members as appropriate
  • Attend training seminars to maintain certification, and upgrade knowledge and grief work skills
  • Coordinate Bereavement Volunteer program:
  • Conduct marketing activities, recruits, interviews and screens applicants; checks references and selects trainees
  • Design, schedule and coordinate two 16-hour training sessions per year; and enlists social work staff as training assistants.
  • Assign, coach and supervises bereavement volunteers; reinforces volunteers setting healthy boundaries with survivors; Maintains weekly contact and provides support through bereavement volunteer in-services.
  • Collect and document monthly volunteer hour totals, narrative case notes and volunteer in-service attendance
  • Conduct yearly volunteer performance evaluation. Administers written competency test and makes site visits
  • Maintain a personnel file on each bereavement volunteer
  • Support and promote the education of Home Care staff, patients and their families, volunteers and the public:
  • Maintain an inventory of education booklets and materials that are given to home care and hospice patients and families
  • Order materials and reviews new materials for introduction to staff
  • Maintain a lending library stocked with books, videos and audiotapes on subjects dealing with terminal illness, loss and grief, bereavement care, hospice history and practices, inspirational subjects and others. Supervises a library volunteer who tracks lost and late materials and updates inventory lists
  • Respond to requests from staff for specific resources, recommends titles, and conducts searches for needed materials
  • Maintain professional competency:
  • Development, supervision and evaluation of hospice respite and bereavement training programs. Annually review training programs for current practices, i.e., literature searches, networking with other programs
  • Upgrading knowledge and skills necessary for continued employment
  • Ensure patient care:
  • Consistently provide care appropriate to the age of the patient, including neonate, pediatric, adolescent, adult, and geriatric. Demonstrates competency in interpreting the patients behavior and information, with understanding of chronological maturation and individual development.
  • Assign volunteer, and maintain a master schedule of volunteers and patient and family
  • Document summary of care provided by Hospice Volunteers Hospice IDG
  • Review hospice volunteers' notes for content, care provided and hours of care
  • Document in medical record, patient/family/PCG contacts regarding volunteer respite and bereavement work, as appropriate.
  • Supervise the work of the volunteers doing non-patient care-related work on a work-to-work basis
  • Document in medical records, visits to hospice patient and family, as requested by team, to provide information regarding the role of volunteers and the kind of services those volunteers can provide
  • Attend team meetings; works in collaboration with other team members to provide services to patients/families and bereaved survivors
  • Ensure appropriate respite and bereavement service for patient/family or bereaved survivors
  • Coordinate bereavement follow-up to include correspondence series, volunteer contact and maintenance of bereavement records
  • Monitor and coordinate assessment/care plan of high-risk survivors with hospice team members
  • Facilitating/coordinating monthly staff bereavement meetings
  • Provide support and back up to hospice volunteers
  • Familiarity with State and Federal TJC regulations as they apply to bereavement and hospice volunteers Required qualifications for this position includes:
    • Master's Degree: Social Work Degree OR Marriage and Family Therapy OR Mental Health Counselor from accredited institution
    • LCSW, LPC or LMFT with the state of Oregon required
    • Applicable experience in volunteer organizations with an emphasis on management role
    • Clinical social work experience
    • Experience in small group facilitation
    • Valid Oregon driver's license and driving record consistent with GOP Safe Driving Policy 330 Incident Point Matrix
    • Licensed vehicle and properly insured according to the laws of the State of Oregon Preferred qualifications for this position include:
      • Experience with hospice or bereavement services About Providence in Oregon As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities. The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple, "Providence will provide the best care and service to every person, every time." Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon. We offer a full comprehensive range of benefits - see our website for details About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Requsition ID: P361894 Company: Providence Jobs Job Category: Behavioral Health Job Function: Clinical Care Schedule: Full time Shift: Day Career Track: Clinical Professional Department: 5010 PMMC HOSPICE Address: OR Medford 1111 Crater Lake Ave Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Keywords: Providence Health & Services, Medford , Facilitator Bereavement - Hospice, Healthcare , Medford, Oregon

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