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Patient Service Rep 1 APP (Vaccine Clinic)

Company: Asante - 4.1
Location: Medford
Posted on: April 8, 2021

Job Description:

4.1- --Full-time-8 hours ago- Full Job Description FTE/Hours: FTE: 1.000000 Salary: Based on level of experience. Will consider candidates at the Patient Service Rep 1 or Patient Service Rep 2 levels for this position. This position is temporary and expected to last six to eight months* WHY ASANTE Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence. POSITION SUMMARY Under general supervision, the Patient Service Rep (PSR) for Asante Physician Partners (APP) will perform a variety of support functions for medical clinic. Duties include scheduling, complete registration, telephone management and obtain preauthorization for treatment from insurance companies. Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this position. As a Patient Service Rep for APP you will have the opportunity to: Perform patient scheduling and respond appropriately to patient inquiries in person and via telephone, following established protocols Check-in patients for appointments and communicate in a professional, courteous manner to obtain pertinent information for their registration prior to and at time of service Process all referral requests by Physicians and patients within a timely manner Provide excellent customer service to our patients and their family members in a fast-paced environment Receive and document patient payments to include patient co-pays, time of service charges and any past due balances Reconcile cash and charge batches, balancing cash drawer, prepares deposits and reconciles charges to visits QUALIFICATIONS Education High school diploma or equivalent Medical terminology and/or college level courses, preferred Experience Required experience for the Patient Service Rep 2 level: Minimum 2 years of relevant front-desk customer related experience in a healthcare setting Prior experience and demonstrated competence with patient or customer information systems Required experience for the Patient Service Rep 1 level: Minimum 1 year of relevant front-desk customer related experience in a healthcare setting - OR - at least 2 years in a front-end customer service position (in lieu of the 1 year of healthcare-related experience) Prior experience and demonstrated competence with patient or customer information systems What We Offer for Full and Part-Time Positions Competitive starting wage Comprehensive benefits including medical, dental, vision, and wellness Excellent retirement package with up to 6% employer contribution Generous Earned Time Off Tuition reimbursement after one year of service What We Offer Our Flexible Workforce (Per diem/On-call) Competitive starting wage An additional 15% on top of the base hourly rate (if not an employee already in a benefited position) Benefit option available through the Asante Flexible Workforce plan Excellent retirement package with up to a 6% employer contribution About Asante and Southern Oregon Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect. At Asante we are defined by our values - traits that guide us as we serve patients and the community: Excellence - Respect - Honesty - Service - Teamwork Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

Keywords: Asante - 4.1, Medford , Patient Service Rep 1 APP (Vaccine Clinic), Healthcare , Medford, Oregon

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