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Nurse Triage (Contact Center Clinical Support)

Company: Asante
Location: Medford
Posted on: December 4, 2019

Job Description:

Nurse Triage (Contact Center Clinical Support) Req #: 1977Facility: Asante Corporate - Medford Location: Medford, OR Department: CONTACT CTR CLINICAL SUPPORT (4000-80604) Category: Nursing - Professional/Administrative Schedule: Full Time Shift/Schedule: 1st Shift - Days Union Position: No Telephone Triage Nurse Wanted Interested in being part of an integral function at Asante? Contact Tami Garcia, Senior Recruiter at ********************** I ************ Who We Are The telephone triage department supports our primary care physician groups: Asante Physician Partners (APP). APP is a group of top medical professionals working together to provide comprehensive, readily accessible care to patients in southern Oregon. We collaborate with other healthcare professionals throughout the area to offer you a full spectrum of quality care close to home, supported by Asante's full range of services and hospitals. The Nurse Triage department was created in 2016 and continues to grow rapidly with averaging 70-100 incoming calls daily. This highly skilled team of nursing professionals work closely together to rapidly and safely provide health assessments to determine which type of care the patient requires. Our nursing professionals follow a gold standard of triage protocols issued by Schmitt-Thompson to provide consistency, best practice and high quality - all recommended by the American Academy of Ambulatory Care Nursing (AAACN) organization. Who You Are * You are an experienced RN who excels in critical thinking * Your communication skills are through the roof - you speak clearly, confidently, and with compassion * Youre able to adapt and evolve your clinical knowledge and provide the upmost care to our patients over the phone * You trust your instinct as an RN and can safely assess a patient and their symptoms over the phone * You are known for your patience and have excellent listening skills * Your typing skills are on point - you can quickly and concisely document your assessment What Youll Do * Be part of a trusting and fun culture of healthcare professionals who work closely together to ensure one anothers success * Take part of the continued growth and development of the telephone nurse triage function * Respond quickly to complex triage calls and provide guidance for patients with acute conditions, including clinical advice and recommending disposition based on protocol * Develop close relationships with the clinics you support to provide the upmost care to our patients and providers * Participate in ongoing education and performance improvement activities to provide excellent service and follow best practices What You Must Have Education * Associates degree in nursing required * Bachelors degree in nursing preferred * Crisis intervention training preferred Experience * 5 years of clinical experience required * Emergency department triage experience preferred Licensure/Certifications * Registered Nurse (RN) licensed by the Oregon State Board of Nursing (OSBN) required upon start * Basic Life Support for the healthcare provider (BLS) certified by the American Heart Association (AHA) required upon start What We Offer * Opportunity to work for an award-winning Healthcare System * A dynamic and supportive leadership team who is invested in your growth * An unparalleled, supportive culture that leads to award-winning patient outcomes * Excellent base pay, comprehensive benefits and performance-based incentives * Relocation Assistance and Sign-on Bonuses * Generous time off package including 8 holidays that supports a healthy work/life balance * Substantial retirement package that includes a 6% employer contribution About Asante and Southern Oregon Asante is one of the top 15 health systems in the nation. We are located in beautiful Southern Oregon and are the largest healthcare provider in nine counties. We provide comprehensive medical care to more than 580,000 people throughout southern Oregon and northern California. Our facilities employ over 5000 people and include Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners, and additional healthcare partnerships throughout the region. At Asante we believe that we are defined by our values - the traits that guide us as we serve patients and the community: Excellence - Respect - Honesty - Service - Teamwork Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

Keywords: Asante, Medford , Nurse Triage (Contact Center Clinical Support), Healthcare , Medford, Oregon

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