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Sr. Wholesale Operations Manager

Company: 1-800-FLOWERS.COM, Inc.
Location: Medford
Posted on: November 7, 2019

Job Description:

Description The primary purpose of this position is working with multiple functions internally, while providing critical support to the Field Sales Team. Responsibilities include: Forecast and inventory management, leading the order management team, driving e-comm sales including QVC, legal conduit for customer and broker contracts, product, price, and display management, customer requirement processing, associate training and development. Major responsibilities of the position are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management. Leadership and Associate Development Manages all aspects of the internal Sales Team -- Demand Planning/Forecasting, Order Management and Sales Operations. Makes recommendations to VP Wholesale on team changes, needs and direction required to execute against the strategic plan of Wholesale Accountable for hiring and staffing of all roles Manages all aspects of the Performance Development Process Sales Leadership Is the active conduit of information between field sales and cross functional support departments with VP Wholesale Develops high quality, fact-based sales presentations to deliver sales objectives Works closely with marketing, merchants and product development on all aspects of promotional planning and product assortment required to make the sale Reviews inventory to ensure product availability and acts as liaison with Planning team Manages activities associated with tradeshows and industry association events Leads all aspects of e-commerce sales including QVC; partners with merchants to develop items and pricing to support this evolving business -- provides direction to E-comm support administrator Program Management and Customer Process Management Manages all aspects of the customer requirement process to include: Review of customer guides, interpret requirements, and communicate to the appropriate individuals within the company Provides direction on pallet configurations, pallet markings, VAS instructions, ASN/EDI labeling and all other mandatory shipping procedures necessary for product distribution Understands and communicates all expectations outlined in customer guides for case pack, colors, logos, lids and how to deliver a seamless outcome in SKU availability Responsible for the successful item set up and is fully competent in supplier systems such as 1World Sync, Retail Link, and other data set up portals Understands and delivers against QA, Legal, insurance, and customer packet requirements during the vendor set up process Sales Operations & Administration Establishes process for tracking customer and broker contracts, manages with VP and legal team Develops reports with Finance to track commissions, business results, audits, competitive pricing, and POS sales In conjunction with Demand Planner, provides sales analytics driving stronger decision making, reports YOY comparisons, recommends item production and package buys Ensures all aspects of customer management are in place...SAP, EDI, Data Sync, Vendor Management process Works with internal partners to create SKU's and UPC codes, mocks and sales samples, product imaging, and nutritionals. Provides guidance on shelf life, case packs, and carton requirements, labeling, etc. Works closely with team to ensure price lists, product descriptions, SharePoint, and all repositories of information are up to date Requirements High school diploma or college required 5-7+ years project management experience or production planning experience required Strong working knowledge of MS Office Suite, including Word, Excel and Outlook. Utilizes SAP, SharePoint, Access, and other tools for success Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Must possess exceptional organizational skills, with the ability to follow-up, perform multiple tasks in a fast paced environment, respond to changing priorities, and consistently meet deadlines with accurate and detailed results. Critical thinking and creative problem-solving Outstanding written and verbal communication skills Customer relationship and leadership skills About Us Harry & David is a leading gourmet gift company and a top 100 Internet Retailer. With a 75-year reputation for genuine farm-to-table freshness and unsurpassed quality, Harry & David is legendary for products such as the Fruit-of-the-Month Club gifts, Royal Riviera Pears, Oregold Peaches, and Moose Munch gourmet caramel popcorn made exclusively in our own confectionery. Why Harry & David? We are the nation's foremost purveyor of gourmet fruit and food gifts through our premier direct marketing and e-commerce techniques. We offer a great corporate culture, competitive salary, and benefits package including medical, dental, and vision. If you love our gourmet food as much as we do, you will also enjoy our generous employee discount on all of our delectable Harry & David products. Harry & David is part of the ***************** Family of Brands (*******************).

Keywords: 1-800-FLOWERS.COM, Inc., Medford , Sr. Wholesale Operations Manager, Executive , Medford, Oregon

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