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Client Integration and Support Manager

Company: BioIntelliSense , Inc.
Location: Myrtle Point
Posted on: November 23, 2022

Job Description:

About BioIntelliSense
BioIntelliSense is ushering in a new era of continuous health monitoring and clinical intelligence for Remote Patient Monitoring (RPM) and Screening (COVID-19/Infection). Our medical-grade Data-as-a-Service (DaaS) platform seamlessly captures multi-parameter vital signs, physiological biometrics and symptomatic events through an effortless patient experience. The FDA-cleared BioSticker--- and BioButton--- devices make remote monitoring and early detection simple. Through the platform's advanced analytics, clinicians, patients, and employers will now have access to high-resolution patient trending and reporting to enable medical grade care at home, and medical grade screening in the office, school, or residence. For more information on how BioIntelliSense is redefining remote patient monitoring through medical-grade and cost-effective data services, please visit our website at

About the Role

The Client Integration and Support Manager -- Network is responsible for the integration, network setup, client configuration, planning, and maintenance related to partner or client integrations. This position will play an active role in complex projects such as Cloud-based, EMR, RPM or other applications for order, data results and alert integrations, initial gateway setup and testing on client's enterprise network, facilitating initial activities with customer service for support, acting as a technical collaborator, subject matter resource, and task/assignment resource. The client integrations are supported by best-in-class integration engines to transform/modify data streams as required from native JSON to HL7, FHIR or other formats as required by client. BioIntelliSense's goal is to meet the client where they are at by adapting to their supported integration formats.

Key Responsibilities

Implement client configurations in BioCloud, client connections for registering devices and delivering data, alerts and BioReports.
Document all client configurations and follow change management processes for new data types, alerts, or other configuration changes.
Lead BioHub installation into client's enterprise networks including initial setup and testing followed by supporting client installation of all required BioHubs to support the implementation including any firewall and security settings.
Support partner SDK integration into their Mobile Applications
Inform/educate new and existing client integration resources on data types, report and alert options and the related interface documentation.
Integration support for live implementations when contacted by customers or escalated by BioIntelliSense's Customer Service team.
Create scope statements and plans, defining size and planning parameters of projects or multiple groups/ tasks.
Daily customer integration support for in-flight implementations
Perform project management work to include Customer process evaluation for current and proposed data flow, detailed system specifications, deployment, testing, and validation.
Support of domestic and international clients requiring adjustments of work day to accommodate periodic meetings and reviews.
Provide technical sales support for BioIntelliSense sales opportunities as needed.
Solicit market feedback to drive feature requests for the product roadmap and collaborate with Product, Data Science, and Engineering on new features, data types and alerts

What We Are Looking For

3 or more years of professional work experience in healthcare integration.
Knowledge of enterprise IT firewall rules and security tools to support BioHub installations.
Familiar with Cisco WAPs, Cisco ISE, NAC deployments for devices.
Experience with security requirements including encryption, certificates, and VPNs.
Experience with Bluetooth wireless communications profiles and protocols.
Experience with monitoring device network status and related support.
Knowledge of APIs, JSON, HL7 and FHIR.
Hands-on experience with scripting and API tools such as Postman.
Experience with the Rhapsody integration engine is preferred.
Understanding of HIPAA requirements and compliance.
Knowledge and technical understanding of interfaces, sequence diagrams and database concepts.
Experience with providing healthcare related integration support and maintenance.
Communicates well and builds strong relationships with customers.
Demonstrated technical writing and flowchart skills and the ability to effectively communicate with customer, managers, and executives on technical and business issues.
Demonstrated strong organization, time management and project management skills.
Ability to collaborate with customers in both pre-sales and post-sales environments.
Proficient in Excel, Word, and PowerPoint skills and ability to independently produce documents.
Proficient in collaboration tools such as Teams, Confluence, SmartSheets, Jira, and Slack.
Ability to manage and complete projects in a timely manner.
Background in Healthcare Information Technology, Computer Science, or related field is required
Minimum of three years of IT data services experience, software implementation and support.
Bachelor's Degree in Information Technology, or Computer Science from an accredited college or university.
CCNA preferred

Job Type: Full-time - Exempt
Salary Expectations: $115-150K (Based on experience and location)
Work Location: Remote

You're excited about this opportunity because you will---

Join a fast-growing company and grow right along with us.
Work on challenging and interesting tech problems which reshapes the future of healthcare.
Get the chance to work on cutting-edge technologies and use world-class tooling to get the job done.
Make a large impact across the company through business deliverables and continuous innovation.
Opportunity to build solutions and organizations from 0 to 1.

Why You'll Love Working at BioIntelliSense

We are leaders - Leadership is not limited to our management team. It's something everyone at BioIntelliSense embraces and embodies.
We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead BioIntelliSense and healthcare industry is what we do - on every project, every day.
We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
We have great benefits - Medical/Dental/Vision/Life (at little to no cost to the employee), Disability (STD & LTD), 401(k) auto contribution program, 10 Paid holidays per year, generous vacation paid time off

**BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.PI197399079

Keywords: BioIntelliSense , Inc., Medford , Client Integration and Support Manager, Executive , Myrtle Point, Oregon

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