Client Integration and Support Manager
Company: BioIntelliSense , Inc.
Location: Myrtle Point
Posted on: November 23, 2022
BioIntelliSense is ushering in a new era of continuous health
monitoring and clinical intelligence for Remote Patient Monitoring
(RPM) and Screening (COVID-19/Infection). Our medical-grade
Data-as-a-Service (DaaS) platform seamlessly captures
multi-parameter vital signs, physiological biometrics and
symptomatic events through an effortless patient experience. The
FDA-cleared BioSticker--- and BioButton--- devices make remote
monitoring and early detection simple. Through the platform's
advanced analytics, clinicians, patients, and employers will now
have access to high-resolution patient trending and reporting to
enable medical grade care at home, and medical grade screening in
the office, school, or residence. For more information on how
BioIntelliSense is redefining remote patient monitoring through
medical-grade and cost-effective data services, please visit our
website at BioIntelliSense.com.
About the Role
The Client Integration and Support Manager -- Network is
responsible for the integration, network setup, client
configuration, planning, and maintenance related to partner or
client integrations. This position will play an active role in
complex projects such as Cloud-based, EMR, RPM or other
applications for order, data results and alert integrations,
initial gateway setup and testing on client's enterprise network,
facilitating initial activities with customer service for support,
acting as a technical collaborator, subject matter resource, and
task/assignment resource. The client integrations are supported by
best-in-class integration engines to transform/modify data streams
as required from native JSON to HL7, FHIR or other formats as
required by client. BioIntelliSense's goal is to meet the client
where they are at by adapting to their supported integration
Implement client configurations in BioCloud, client connections for
registering devices and delivering data, alerts and BioReports.
Document all client configurations and follow change management
processes for new data types, alerts, or other configuration
Lead BioHub installation into client's enterprise networks
including initial setup and testing followed by supporting client
installation of all required BioHubs to support the implementation
including any firewall and security settings.
Support partner SDK integration into their Mobile Applications
Inform/educate new and existing client integration resources on
data types, report and alert options and the related interface
Integration support for live implementations when contacted by
customers or escalated by BioIntelliSense's Customer Service
Create scope statements and plans, defining size and planning
parameters of projects or multiple groups/ tasks.
Daily customer integration support for in-flight
Perform project management work to include Customer process
evaluation for current and proposed data flow, detailed system
specifications, deployment, testing, and validation.
Support of domestic and international clients requiring adjustments
of work day to accommodate periodic meetings and reviews.
Provide technical sales support for BioIntelliSense sales
opportunities as needed.
Solicit market feedback to drive feature requests for the product
roadmap and collaborate with Product, Data Science, and Engineering
on new features, data types and alerts
What We Are Looking For
3 or more years of professional work experience in healthcare
Knowledge of enterprise IT firewall rules and security tools to
support BioHub installations.
Familiar with Cisco WAPs, Cisco ISE, NAC deployments for
Experience with security requirements including encryption,
certificates, and VPNs.
Experience with Bluetooth wireless communications profiles and
Experience with monitoring device network status and related
Knowledge of APIs, JSON, HL7 and FHIR.
Hands-on experience with scripting and API tools such as
Experience with the Rhapsody integration engine is preferred.
Understanding of HIPAA requirements and compliance.
Knowledge and technical understanding of interfaces, sequence
diagrams and database concepts.
Experience with providing healthcare related integration support
Communicates well and builds strong relationships with
Demonstrated technical writing and flowchart skills and the ability
to effectively communicate with customer, managers, and executives
on technical and business issues.
Demonstrated strong organization, time management and project
Ability to collaborate with customers in both pre-sales and
Proficient in Excel, Word, and PowerPoint skills and ability to
independently produce documents.
Proficient in collaboration tools such as Teams, Confluence,
SmartSheets, Jira, and Slack.
Ability to manage and complete projects in a timely manner.
Background in Healthcare Information Technology, Computer Science,
or related field is required
Minimum of three years of IT data services experience, software
implementation and support.
Bachelor's Degree in Information Technology, or Computer Science
from an accredited college or university.
Job Type: Full-time - Exempt
Salary Expectations: $115-150K (Based on experience and
Work Location: Remote
You're excited about this opportunity because you will---
Join a fast-growing company and grow right along with us.
Work on challenging and interesting tech problems which reshapes
the future of healthcare.
Get the chance to work on cutting-edge technologies and use
world-class tooling to get the job done.
Make a large impact across the company through business
deliverables and continuous innovation.
Opportunity to build solutions and organizations from 0 to 1.
Why You'll Love Working at BioIntelliSense
We are leaders - Leadership is not limited to our management team.
It's something everyone at BioIntelliSense embraces and
We are doers - We believe the only way to predict the future is to
build it. Creating solutions that will lead BioIntelliSense and
healthcare industry is what we do - on every project, every
We are learning - We're not afraid to dig in and uncover the truth,
even if it's scary or inconvenient. Everyone here is continually
learning on the job, no matter if we've been in a role for one year
or one minute.
We have great benefits - Medical/Dental/Vision/Life (at little to
no cost to the employee), Disability (STD & LTD), 401(k) auto
contribution program, 10 Paid holidays per year, generous vacation
paid time off
**BioIntelliSense is proud to be an equal opportunity employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, age, veteran, disability status or any other
status protected under federal, state or local law.PI197399079
Keywords: BioIntelliSense , Inc., Medford , Client Integration and Support Manager, Executive , Myrtle Point, Oregon
Didn't find what you're looking for? Search again!